fabianb Posted August 17, 2009 Report Share Posted August 17, 2009 Good afternoon, Does NRG have a official position about what NRG#40C anemometers that could be affected by the vibratory mode will be replaced and what will be the procedure for this replacement? - Should the customers send data to NRG in order to prove that their anemometers are presenting the vibratory mode? - Should the customers return their anemometers to NRG? - What about the unsued anemometers? - Should the anemometers be within their period of warranty in order to be replaced? - Which costs are covered by NRG and which by the customers? Thanks in advance for your answers. Link to comment Share on other sites More sharing options...
CarlosPinto Posted May 28, 2010 Report Share Posted May 28, 2010 Hello, I also would like to know what is NRG position regarding the questions made by Fabianb. Can you please provide an answer? Best regards, C. Link to comment Share on other sites More sharing options...
Julia Austin Posted June 1, 2010 Report Share Posted June 1, 2010 The vibratory mode is not present in #40Cs shipped after January 1, 2009. We are glad to replace any #40C sensors still covered by our standard 2-year warranty, installed or uninstalled, regardless of whether or not vibratory mode is present. Please let us know how many sensors you have, their serial numbers, and whether or not they were installed, and we'll replace them at no charge. In most cases, we will ask that the anemometers are returned to NRG but if this is not possible, there are other options. Contact NRGTech Support (support@nrgsystems.com), and we will assist you with getting new #40Cs. Link to comment Share on other sites More sharing options...
CarlosPinto Posted June 8, 2010 Report Share Posted June 8, 2010 Hello Julia. Can you please specify the serial number of last sensor in the range of sensors with viratory mode? Thank you in advance. Best regards, C. Link to comment Share on other sites More sharing options...
Julia Austin Posted June 9, 2010 Report Share Posted June 9, 2010 Hello - 92000 is the last sensor serial number potentially affected by vibratory mode. Anything 95000 or higher is not affected, nor anything with serial number 26130 or below. Link to comment Share on other sites More sharing options...
CarlosPinto Posted June 9, 2010 Report Share Posted June 9, 2010 Hello. Thank you. However I notice that there calibration reports for download of sensors until 92012. Were these sensors not released? Best regards, C. Link to comment Share on other sites More sharing options...
David Carlson Posted June 10, 2010 Report Share Posted June 10, 2010 Hi Carlos, Those sensors were not released. Link to comment Share on other sites More sharing options...
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