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Satellite error


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#1 Aislan

Aislan

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Posted 20 June 2012 - 03:28 PM

Hi


I'm trying to configure a new satellite iPack, but I got some errors:


2140 - Pop3_TIMEOUT_ERR


25110 - GPS_SET_EVT


2150 - POP3_NOMAME_ERR


25108 - CALL SUCESS_EVT


25109 - CALL_FAILED_EVT


2105 - PPP_ERR


These errors occured in different moments when thying to performe a "Call Now". I followed an old configuration that I have from another satellite system that is in use in another mast.


I'm trying to activate two satellite iPacks:


Customer Modem Reference: EAN8447 - Joca Tavares - Rio Grande do Sul


IMSI: 901032240084028


IMEI: 300025010222590


SIM: 8988169224000840281


MSISDN/C: 881692497348



and


Customer Modem Reference: EAN7539 - Asperezas - Rio Grande do Sul


IMSI: 901032240084031


IMEI: 300025010225590


SIM: 8988169224000840315


MSISDN/C: 881692497349

 

Can you help me?


Thanks,


Aislan Theisen.


 


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#2 Julia Austin

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Posted 21 June 2012 - 01:12 PM

Hello, Aislan - the first thing to confirm is that the WindLinx account is activated through the service provider, Wireless Innovation (www.windlinx.com).  Assuming the account is set up and active, please check that the information unique to the 2 new iPacks you're trying to install (Mailbox Name, Mailbox Password, Sender's Email Address, Email Subject Line) isn't identical to the information copied from an old IPK file.  If you send me your iPackGPS serial numbers and the IPK files you've programmed into each one, we can look into the problem further.



#3 Aislan

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Posted 21 June 2012 - 03:59 PM

Dear Julia


The information you asked me:


_______


EAN7539 - Asperezas - Rio Grande do Sul


iPack SN: 462000342


 


EAN8447 - Joca Tavares - Rio Grande do Sul


iPack SN: 462000340


_______


 


How can I send you the IPK files?


 


 


Best regards,


 


Aislan.



#4 David Carlson

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Posted 25 June 2012 - 11:34 AM

Hi Aislan,


Please send your IPK files to support@nrgsystems.com and include a link to this forum.


Thanks,
Dave


Renewable NRG Tech Services




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