vinhquyen Posted September 15, 2014 Report Share Posted September 15, 2014 Hello Sir/Mad, I have a .ipk file from my iPack. But the Ipack is not here. I want to reset patch from my office. I am not sure that the Windlinx service can be used in this case I am sorry for understanding about the Windlinx. If the Windlinx service isn't used to reset patch from my office, How can i do that? Thank you very much, vinhquyen Link to comment Share on other sites More sharing options...
Drew Lepple Posted September 16, 2014 Report Share Posted September 16, 2014 Hello, Using your .ipk file and a recent .rwd file from the site, you are able to send a configuration patch to the site. In order to send a reset patch, you will have to send your .ipk file and a recent .rwd file to us at www.support@rnrgsystems.com . Resetting the logger/iPack cannot be completed by our customers. Send an email to the above address and let me know if you would like us to send a reset patch to your site. Kind regards, Drew Link to comment Share on other sites More sharing options...
vinhquyen Posted September 16, 2014 Author Report Share Posted September 16, 2014 Hello, Thanks for your information Can you tell me How to reset the logger/iPack? I want to know that on the theory. And i want to understand many Tools support of NRG to introduce my costumers.... Thank you, vinhquyen Link to comment Share on other sites More sharing options...
Drew Lepple Posted September 17, 2014 Report Share Posted September 17, 2014 Hello Vinhquyen, The reset of the logger is completed by holding down the reset button on the faceplate of the logger:see picture The reset will not change any of the parameters that are set in the logger. It just refreshes the logger with a reboot. For a reset of the iPack, the 12V battery inside the unit (2- 12V batteries in the Satellite iPacks) will have to be unplugged for 10 minutes, then re-attached, to complete the reset. If a reset to the logger/ipack needs to be done remotely, then Renewable NRG Systems has to send the reset patch to your system. We would need the .ipk file from the iPack plus a recent .rwd file in order to complete the reset patch. Let me know if you have further questions. Kind regards, Drew Link to comment Share on other sites More sharing options...
vinhquyen Posted September 17, 2014 Author Report Share Posted September 17, 2014 Hello Drew, Thanks for your information If a reset to the logger/ipack needs to be done remotely, Renewable NRG Systems has to send the reset patch to my system. The NRG Systems need the .ipk file from the iPack and .rwd file in order complete the reset patch. I mean that How does NRG System do that ( reset to logger/ipack remotely)? I can't reset to logger/ipack remotely, can i ? I am so sorry for using my english. My english is not good Best regards, vinhquyen Link to comment Share on other sites More sharing options...
Drew Lepple Posted September 17, 2014 Report Share Posted September 17, 2014 Hello Vinhquyen, Thank you for your reply. Renewable NRG Systems is the only one who can send Reset patches to customers iPacks in order to keep the systems safe from fraudulent activity. If you could send us an e-mail at support@rnrgsystems.com I will be able to send you information and instructions on sending configuration patches and other pictures to help with instructions. The forum is very useful, but it does not have all the options compared to sending emails. Thank you, Drew Link to comment Share on other sites More sharing options...
vinhquyen Posted November 13, 2014 Author Report Share Posted November 13, 2014 Hello Drew, The Logger is placed at somewhere is far. I want to change .ipk file by Remoting Access to iPackGSM Do i configure (parametters, email, Call interval...) for SymphoniePlus3 Logger and iPackGSM via the Windlinx service? Thank you Link to comment Share on other sites More sharing options...
Drew Lepple Posted November 13, 2014 Report Share Posted November 13, 2014 Hello Vinhquyen, There is a way to remotely access your iPack and change the parameters. It is called a configuration patch. I have attached the Application Note describing this process. Please let me know if the attachement works on the Forum. Future requests and questions are easily answered by emailing us at www.support@rnrgsystems.com. It is much easier for us to respond with attachments and instructions through email. Please let me know if you have further questions. Thank you, Drew anConfigurationPatch.pdf Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.