NRG Tech Support Forums

Browse by Tags

Re: Vibratory Mode Anemometer Replacement

Hello Julia. Can you please specify the serial number of last sensor in the range of sensors with viratory mode? Thank you in advance. Best regards, C.

Posted to Update on #40 Vibratory Mode (Forum) by CarlosPinto on 06-08-2010
Re: Vibratory Mode Anemometer Replacement

The vibratory mode is not present in #40Cs shipped after January 1, 2009. We are glad to replace any #40C sensors still covered by our standard 2-year warranty, installed or uninstalled, regardless of whether or not vibratory mode is present. Please let us know how many sensors you have, their serial...

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 06-01-2010
Re: Vibratory Mode Anemometer Replacement

Hello, I also would like to know what is NRG position regarding the questions made by Fabianb. Can you please provide an answer? Best regards, C.

Posted to Update on #40 Vibratory Mode (Forum) by CarlosPinto on 05-28-2010
Vibratory Mode Anemometer Replacement

Good afternoon, Does NRG have a official position about what NRG#40C anemometers that could be affected by the vibratory mode will be replaced and what will be the procedure for this replacement? - Should the customers send data to NRG in order to prove that their anemometers are presenting the vibratory...

Posted to Update on #40 Vibratory Mode (Forum) by fabianb on 08-17-2009
Re: NRG #40 anemometers

Hi Steve, Thank you for your post. I'm concerned about your comment that NRG has not responded to you. Our last record of your correspondance with NRG was in April of 2009 for a PIN encryption issue. Since then, you have been pretty quiet. You may want to consider contacting tech support directly...

Posted to Update on #40 Vibratory Mode (Forum) by David Carlson on 08-04-2009
Replacement of unused sensors

I have five Hall effect anemometers (purchased in September 2008) that have not been used. Can I return these units for a replacement with the new vibratory free model?

Posted to Update on #40 Vibratory Mode (Forum) by Michael on 07-21-2009
Re: vibration problem in #40 anemometer

Hello, Thank you for your question. Those sensors were purchased in 2007, and so are currently covered by warranty. When you have cases like this please contact your Sales Account Manager here at NRG, or contact technical support via email ( support@nrgsystems.com ). All the best, Dave

Posted to Update on #40 Vibratory Mode (Forum) by David Carlson on 05-22-2009
Re: Update on #40C Sensor Shipments

We would be happy to replace any anemometers still under warranty free of charge (free shipping, too). Please contact your NRG salesperson for assistance.

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 03-31-2009
What are the criteria for replacing an instrument? Will NRG liberally replace any sensor showing signs of this problem in 10-minute data, even if your post-calibration tests do not excite the vibration mode in the sensor?

Q: What are the criteria for replacing an instrument? Will NRG liberally replace any sensor showing signs of this problem in 10-minute data, even if your post-calibration tests do not excite the vibration mode in the sensor? A: If you have a sensor that is showing signs of this problem, NRG Systems will...

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-18-2008

Page 1 of 1 (9 items)

Tech Forum

Browse by Tags