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Until you have new sensors to sell, what will you sell? Will NRG supply a different anemometer with tower orders until the problem is corrected?

Q: Until you have new sensors to sell, what will you sell? Will NRG supply a different anemometer with tower orders until the problem is corrected? A: NRG continues to offer the #40C sensor for sale either as part of our complete NOW systems or stand alone. Many customers have continued to choose this...

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-11-2008
Will NRG issue refunds or eventually, replacements?

Q: Will NRG issue refunds or eventually, replacements? A: Once the validation of the revised sensors is complete, NRG will provide details on a warranty program to replace sensors that exhibit scatter in their data.

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-11-2008
Even though it may not be of interest to everyone, will the cause and modifications be documented?

Q: Even though it may not be of interest to everyone, will the cause and modifications be documented? A: We will be writing a white paper that documents our investigation.

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-11-2008
Confirm that slides 8 and 10 (in the webinar presentation) show one, then both, then no bad sensors from top to bottom.

Q: Confirm that slides 8 and 10 show one, then both, then no bad sensors from top to bottom. A: On slides 8 and 10 the top plots show both sensors dragging, the middle plots show one sensor dragging, and the bottom plots shows both sensors as normal.

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-11-2008
How far back does the historical data go and has there ever been a period when no sensor dragging existed?

Q: How far back does the historical data go and has there ever been a period when no sensor dragging existed? Is the target series of anemometers still the same? January 2006 or later? A: The first report of sensor dragging was received in 2007. Review of data from the past five years indicates that...

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-11-2008
When will I get another update?

Q: When will I get another update? A: The webinar of 12/02/08 was part of ongoing communication. We will continue to provide other updates and opportunities to speak with our team as more information becomes available. As always, please feel free to contact Sales or Technical Support directly via phone...

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-10-2008
Transcript from #40C Progress Report Webinar 12/02/08

Please click on the link above to view the #40 Progress Report Webinar transcript.

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-08-2008
#40C Progress Report Webinar 12/02/08

Please click the link above labeled "#40C Webinar.pdf"

Posted to Update on #40 Vibratory Mode (Forum) by Julia Austin on 12-03-2008

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