Jump to content

Download partial files (yes or no)

Recommended Posts

Dear all,


I have a problem with iPack setting, in tab "settings" there's a choice for "Download partial files". When i choose (thicked) "yes" and i press "call now" email succeed sent but when i change with "no" and i press "call now", error 2421 appears and disconnecting suddenly.

what should i do?. Thank you



Share this post

Link to post
Share on other sites



Thank you for your forum post.

If choosing to check "No" on Download partial files, the logger must produce a full day 14KB data file in order for the iPack to send the file successfully.  If you wait until tomorrow after the logger has completed writing a full days file, the iPack will be able to recognize it and complete the call successfully.


We are not familiar with the iPack error 2421.  Could you please take a picture of that and send it to support@rnrgsystems.com.  We are interested in knowing whether this error is real and relates to partial files, or something else is causing a problem.


Thank you,


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now