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David Carlson

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Everything posted by David Carlson

  1. thanks for your message! the best way to diagnose what may be happening will be to send the RWD files in question to support@nrgsystems.com. the Tech Services team can take a look to see what might be going on. i can see from the screenshot that the file was pulled from the SD card directly (hardware rev ends in '000'). did the file send via email as well?
  2. It appears that you are working with exported data files from a SymphoniePLUS3 or older logger. The files the logger creates are in RWD format - a proprietary binary encoded file. The data in these files is stored as raw counts and pulses; unscaled. At the time of export, the data is scaled. it may be scaled per the logger settings (stored in the file) or scaled using settings in the Site file. The information in the header of the exported data, as you show in your original post, indicates how the sensor was scaled at the time of export. If you wish to change the scaling of the data in the export, the best approach is to: Change the scaling for the desired channels in the Site file Re-import the RWD files Re-export the data to TXT using the updated settings. More information can be found in the SymphoniePLUS3 manual, starting on page 96: https://www.nrgsystems.com/assets/resources/SymphoniePLUS3-Data-Logger-Manual.pdf
  3. Hello HuQin, Thank you for your message. Since the upgrade of our website, the apnote can be found here: https://www.nrgsystems.com/assets/resources/Automation-of-SDR-AppNote.pdf If you would prefer to convert using the settings in the file (rather than an NSD site file) use the /q option, like: ``` SDR.exe /q 043420160309550.RWD ``` If your file has a PIN, use the /z option: ``` SDR.exe /z 1234 043420160309550.RWD ``` Cheers, Dave
  4. The hardware revision numbers relate to the firmware/hardware of the logger and iPack. You're getting this message because the site file record for the iPack firmware is 057. The new data file coming in shows that the iPack's firmware has been UPGRADED to 062. If you click YES when you get this message, it will update your site file to include this new record and you will no longer get this message. I hope that helps. Let us know if you have any more questions!
  5. see http://forum.nrgsystems.com/index.php?/topic/1266-call-now-testing-and-microsoft-outlook/
  6. Great question... The third line of text on the display will show the subject of emails it finds in the POP inbox. In this case, it's showing that there is an email in the iPack's inbox with a message subject starting with "Microsoft Office...." It is a good idea to keep the iPack's inbox clean so that it uses less data, and can quickly access a Patch file if you have sent one. In this case I recommend logging into the iPack's mail account and manually deleting the emails that have accumulated.
  7. RNRG Systems provides the iPackACCESS Modbus Client Demonstration Application for troubleshooting iPackACCESS setup and connections. This application is helpful as it is prepopulated with the correct input register entries. It is available here: http://www.renewablenrgsystems.com/services-support/documentation-and-downloads/software-downloads/detail/ipackaccess-modbus-client-demonstration-application Other software is available for this same purpose. The following is a set of instructions to get basic connectivity working between Ananas – Modbus/TCP client software and the iPackACCESS (with SymphoniePLUS3) Download ananas: http://www.tuomio.fi/ananas/ Run the exe Allow access when prompted by Windows Click the “Show” button under the Client heading on the main window to edit the connection settings Click the “Connect…” button to enter the IP address and Port number for the iPackACCESS You can view this in the logger display by pressing [HOME][3][4][6]. Click OK to connect. Click the Input registers radio button. Enter the input registers you want to read, and click Add (or hit the Enter key). In this example I’m reading registers 2001 – 2005 for some time data. A full list of available registers is available in the iPackACCESS manual, starting on page 30: http://www.renewablenrgsystems.com/services-support/documentation-and-downloads/manuals/detail/manual-ipackaccess You can close the above window now, or just switch over to the main window to view the register values.
  8. I had recently helped a customer configure automatic file extraction on a Mac computer, and thought I would share the details here.   This option works for all builds of Windows, MacOS and Linux, and can be used for data files from any Symphonie data logger - including SymphoniePRO     Install Mozilla Thunderbird (https://www.mozilla.org/en-US/thunderbird/) Search for the Add-on “attachment extractor” [sharedmedia=core:attachments:32]   Install it Restart Thunderbird In the Add-ons manager, under Extensions click Preferences for the AttachmentExtractor [sharedmedia=core:attachments:31]   Configure it to handle the files as you like. Note that there are many options for customizing this process.
  9. Attached is the latest version of the apnote, which includes the wiring scheme Lael outlines above. Please disregard the older apnote for any new installations. Scaling_Thies_First_Class_AppNote.pdf
  10. The SNTP error means it is unable to connect to the time server. Check your iPack configuration file > Email Configuration tab. I have used time-a.nist.gov. This is a server I know to be working; you may use it too.
  11. Great question! For SCADA communication the iPackACCESS is necessary. It acts as a MODBUS server to allow access to all 1-second sample data from a SymphoniePLUS3. It also allows for custom-configured statistical data interval lengths of 1, 2, 5, 10, 15, 30 or 60 minutes. More information is here: http://www.renewablenrgsystems.com/products/accessories/data-logger-accessories/detail/symphonie-ipackaccess For even more information, contact sales@rnrgsystems.com.
  12. Hi Met Man, Sorry to hear about that. Were these capital .RWD files or lower case .rwd files? Capital RWD data files are pulled directly from the logger's memory card (MMC or SD, depending on logger type). Lower case .rwd files are those sent as email attachments by an iPack. Sometimes the files sent by iPacks can get corrupted in transit. This is rare, but happens from time to time. If you find that the file is of this type, see if you can track down the original RWD on the memory card. If the file is the capital RWD version, taken directly from the memory card then the logger may be struggling through low batteries, or may have suffered an ESD event. If many files are showing this issue you may want to consider swapping out the logger and sending it in for repair.
  13. If you have a SymphoniePLUS3 logger you can connect directly to the Universal Counter channels (1-3, 13-15). For SymphoniePLUS and Symphonie Classic loggers you will need the Digital Anemometer SCM in the counter channels 4-6.
  14. I have attached testing instructions to this post: Testing200PVane.pdf .Testing200Pvane.pdf Have you performed these tests? The pictures you posted do show a fair amount of corrosion. If the sensor fails the tests in in the attached document the potentiometer may be damaged. The component you saw is not a capacitor, it is an ESD protection device to short all voltage spikes to ground.
  15. Hi Cee, The iPackGPS units include a small whip antenna. This antenna is about 20 cm tall, and has a magnetic base that will stick to the tower or shelter box surface. No boom is necessary. Dave
  16. Hi Cee, We just uploaded the latest version of the SymphoniePLUS3 manual to the documentation section of our website yesterday: http://www.renewablenrgsystems.com/technical-support/documentation Rev 12.0 12 August 2014. Thanks for your note! Dave
  17. Yes, the Wind Monitor is compatible with all Symphonie type loggers, including SymphoniePLUS3 The direction output can connect directly to channels 7 or 8, as it is a potentiometer type output, similar to the 200P wind vane. You can also use the 200P SCM in any of the open Flex/Analog channels as well. The speed output of the sensor should route in one of the Flex channels (4 - 6) with the Wind Monitor SCM: Item 3746. http://www.renewablenrgsystems.com/products/3746/scm-card-rmyoung-wind-monitor.aspx
  18. Thank you for your message. We will be migrating to a new forum platform in late August. We look forward to this upgrade as there will be many improvements and new features. Please be patient on this issue until then!
  19. If you experienced this problem, please check that in your instance of Outlook there is a Symphonie Processed folder that exists as a sibling of the Inbox folder as in this screenshot:
  20. The iPackGPS has three options for modems: GSM: Quad-band GSM 850/900/1800/1900 MHz; 1 W maximum CDMA: Dual-band CDMA 800/1900 MHz; 1 W maximum Iridium satellite: 1616 to 1626.5 MHz; 3 W maximum
  21. For loggers that are less than two years old you can look up the sale date using the tool on our warranty page: http://www.nrgsystems.com/en/TechSupport/WarrantyInfo.aspx For older loggers you will have to send the serial number to support@renewablenrgsystems to be looked up for you.
  22. Thanks for the feedback. Sorry to hear this limitation is causing you grief. I'll pass this on to our engineering group and report back here if any changes are made.
  23. Meteorological data is time stamped so that it can be readily incorporated and compared with other data sets. In order for this to be done properly the clocks in all loggers must be synchronized. Most loggers use quartz crystals for their real-time clocks. This is a very accurate approach; for example, a quartz wristwatch will drift about a half second per day when worn. However, this type of clock is susceptible to changes in temperature. A quartz clock running outside in the elements is more likely to drift on the order of 6 seconds per day. In order to compensate for this internet time servers are used. --- Symphonie-series data loggers use the iPack's internet connection to access internet time servers. These servers are running on computers worldwide, often hosted by government agencies and universities. They in turn are synchronizing with other time servers and ultimately one of the atomic clocks around the world. iPackGPS units use the RFC 1305 (NTP) protocol for synchronizing their clocks. All older iPacks use the RFC 868 (Time) protocol. These two types are inherently different, but some internet time servers support both types. These include: ntp.ubuntu.com (recommended) time.packet-mail.net nist.netservicesgroup.com Be sure to include a proper time server in your iPack's configuration file (ipk or lgr) to keep your logger's clock and your valuable data properly time stamped.
  24. You can find a sample NEF file in the same directory as Symphonie Data Retriever: C:\NRG\SymDR The file is called Sample NEF.txt
  25. It sounds like your application deviates a bit from the norm (sensors permanently mounted on a mast in the field). If the sensors are handled with care and only used in short bursts they should continue to operate properly for many years. Exposure to ice, extreme winds, dust and coastal environs (salt) will contribute to the sensors' decline. Testing information for both sensor types can be found in the Knowledge Base section of our website: http://www.nrgsystems.com/TechSupport/KnowledgeBase.aspx?id=4&category=16 http://www.nrgsystems.com/TechSupport/KnowledgeBase.aspx?id=2&category=16 If you would like to have the anemometer post calibrated (re-calibrated) you can contact Technical Support for an RMA: support@renewableNRGsystems.com. The 200P wind vane has a dead-band around north. Because it uses a continuous-turn potentiometer to produce a signal there exists a gap in the wiper. This small gap is the dead-band where readings may be spurious. Depending on the data logger you are using (as in, if it is not for wind resource assessment) you may want to use a pull-down resistor on the order of 1 M Ohm to clean up these readings. The dead-band gap is specified as being no more than 8 degrees, centered on north. This is typically more like 4 degrees.
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