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  1. Windows 7 Drivers are now available at the above link.
  2. NRG offers rock anchors in 3 sizes: 15" 30" 53" These anchors are 1.75" and the widest part and need a 2" diameter pilot hole drilled at least 6 inches less than the length of the anchor (the length measurement includes the eye that the guy wires are run through - this will keep the eye above ground level): For the 15", drill 2" diameter a hole 8" - 9" down. For the 30", drill a 2" diameter hole 23" - 24" down. For the 53", drill a 2" diameter hole 46" - 47" down. It is a good idea to tape the expanding end of anchor before trying to insert the anchor into the hole to test to see if it is drilled to the correct length. This keeps the end from expanding and becoming stuck in the hole before you are ready for it to be expanded: When ready to expand the rock anchor, remove the tape, insert the anchor until it hits the bottom of the pilot hole, and twist clockwise by inserting a rockbar or piece of rebar into the eye of the anchor. Turn until you feel the anchor start to slightly bend - STOP IMMEDIATELY and align anchor eye horizontally to the ground.
  3. The Bad GSM PIN Number (or Unused GSM PIN Number) error message is given for the following reasons: The SIM card is not seated/installed correctly. For instructions on Installing a SIM card into a GSM iPack, please see page 37 of the latest version of the manual, available on the Tech Support section of our website. The SIM card is not activated with the GSM provider. The GSM Pin box is checked within the Setup Phone window, (Site->Modify iPack Settings, Options->Setup Phone), in SDR when a PIN is not required or is not correct:
  4. The drivers for Windows XP can be found at the following address: http://server.iad.liveperson.net/hc/s-21882319/cmd/kbresource/kb-1359664148171043333/view_document!PAGETYPE?sc=2659&sf=101133&documentid=157459&action=view
  5. At the beginning of April 2009, NRG Systems released the newest member of the NRG family of data Loggers - the SymphoniePLUS. The SymphoniePLUS is the successor to the internet enabled Symphonie data logger. Three additional built-in Speed channels were added to the original six of the Symphonie. With the addition of three new channels, three more wiring terminal blocks were added to the wiring panel, making this the one of the only obvious difference between the two loggers. The SymphoniePLUS wiring panel also has a white label rather than the black one of the older style Symphonie. These additional sensors are wired into what was previously the location of the Sensor 12V Power Supply terminals. The following are some pointers for wiring the new style panels to avoid clutter and confusion in the shelter box (Click on pictures to enlarge): Start by wiring the Spd channel 13 first. The order of shield wires does not matter, so you can begin by wiring the shield of channel 13 into the first shield terminal. Next, wire Spd channel 1 with its shield going to the second shield terminal: Continue following this pattern, wiring the back terminal first, then the corresponding front terminal second, wiring the shields in the order you follow with the Spd channels - channel 14, then channel 2; channel 15 then 3: In summary, wire the Speed channels in the following order: 13, 1, 14, 2, 15, 3.
  6. The following is a list of instructions describing how to initialize a CDMA phone/iPack in an area that is not a Verizon Home Area. Ideally, a CDMA iPack using a Verizon account needs to be initialized in a Verizon Home Area in order to obtain the PRL (Preferred Roaming List). This is a quick fix if you are in the field and a Verizon Home Area is impossible/impractical to drive to. To use the Phone Diagnose window, you will need to do the following: Open up SDR (Symphonie Data Retriever) on your PC. Type nrgphone on your keyboard (you do not need to enter this in any field - just type it into blank space). A dialog box will come up entitled Phone Diagnose - click on the CDMA tab. You will click the buttons on this screen from left to right starting with Get DIR, then Unlock SPC, Go Offline, Set DIR. When Set DIR is clicked, you will need to enter the 10 digit Verizon phone number is this field with no spaces. Click OK. Click Reset Mode, then Reset. *This method of phone initialization does not upload the Verizon PRL of the cellular provider. If this did not work, you will still receive one of the following error messages: 072 - No carrier modem response. 075 - Access denied to POP3 server. 001 - Cannot make call. If you receive an error message, and everything is correctly setup within the *.ipk file, you will need to go to a Verizon Home Area to initialize the iPack in order to obtain the PRL.
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