Jump to content

pcorcoran

Administrators
  • Content Count

    62
  • Joined

  • Last visited

  • Days Won

    2

Everything posted by pcorcoran

  1. Hello Erwan, Thank you for your message. What do you see after importing the data files into Symphonie Data Retriever and then pressing Events? The Event log should show if its the SD card (MMC Card Failure) or if it's the logger itself is having issues (Reboots). My suggestion would be to try a new SD card and see if that helps. Feel free to send the last week's worth of data files to us at support@nrgsystems.com. Thank you, Pearse
  2. Additionally - if the North notch of the sensor is 160 degrees then the offset should be 160. Slope = 0.351 Offset = 160
  3. Hello yutthasak, Thank you for your email. You should be able to use a W200P on a SymphoniePLUS data logger just like you would use a NRG 200P. It can be placed on channels 7-8 without a SCM card, or on 9-12 with a #3152 200P SCM card. You should be able to use the slope of 0.351. The offset will be based on the direction that the North mark is pointing. Please reply with any questions or email us at support@rngsystems.com. Thank you! Pearse
  4. An additional pieces of information regarding this topic: If replacing or reformatting the SD card does not fix the iPackGPS.RWD issue, then the logger needs to be replaced. The iPackGPS.RWD files are the result of the iPackGPS being unable to pull the data file from the logger. Often this is because the SD card is corrupted and the iPackGPS cannot find and pull the right data file, and send the iPackGPS.RWD in place of the valid data file. If the SD card and been replaced and the issue continues then the iPackGPS is having trouble navigating through the logger to the SD card. This indicates that the logger is damaged and needs to be replaced.
  5. Hello Ryan, Thank you for your post. My colleague who is highly qualified to answer this question is currently out of the office. I've forwarded your question on to him and hope to have a response for you shortly. If you don't hear from us by the middle of next week shoot an email over to support@nrgsystems.com. Thank you! Pearse
  6. Hello Nicolas, Thank you for your post. The behavior your describing will happen when the data files are encrypted, or when they are corrupted. In this case it sounds like there might a little bit of currpution in the file, which is causing the CRC message. Sometimes we are able to remove the corruption from the files. Please send us some of these files at support@nrgsystems.com and we'll take a look. Thank you! Pearse Technical Services
  7. Hello, Thank you for confirming the battery voltage. It sounds like the driver has been installed properly considering COM3 shows up in the Symphonie Data Retriever application. The DB9 to DB25 cable does not require its own driver. It is starting to seem like the iPack itself might be damaged. Do you have another iPack available that you know is working and can use to test the connectivity of the cables? Let me know what you find, Pearse
  8. Hello, Thank you for your reply. If moving the sensor to a different channel fixed the performance issue, then it is safe to assume that the logger channel is damaged. Does the logger have an iPack Voltmeter SCM card installed on it? If so, is the iPack battery voltage above 10.5 v DC? If the iPack battery voltage falls below 10.5 v DC the logger and Symphonie Data Retriever (SDR) application might not be able to connect to it. This should be ruled out before proceeding. 7.07.06 is the current version of SDR. There should not be a problem with the software itself. Sometimes getting USB to Serial Adapter cables to work can be challenging, especially if the cable is not a brand that we know. I suggest looking up the manufactures website and checking to see if they have a driver you can download for the cable. Then install the driver and confirm in Windows Control Panel that the device has been properly installed. At that point you should be able to open SDR, go to 'Site' and choose 'Modify iPack Settings'. From there go 'Options' and choose 'Comm Port'. Click on the drop down and select the available COM port. Close the window and you should be able to connect. Click on the image below to see a quick .gif of the process: Please let me know if this works. Pearse
  9. Hello, Thank you for your email. If the voltage output of the sensor is logical, then it is fairly safe to assume that the sensor is working properly. Moving the sensor to another channel would be the next logical option. If possible bring a spare 110S Temp Sensor SCM card with you in case the current SCM card sustained some damage. Generally speaking, if the sensor is okay then the next likely culprit is the logger's wiring panel. Moving the sensor to a different channel will verify if the channel is the effected part. Usually the SCM cards don't get damaged but it can happen. Let us know what you find. You can always email us at support@rnrgsystems.com. Thank you! Pearse
  10. Hello, Thank you for your email. I'm not sure exactly which App Note you are referring to, although I think it's the "Technical Background Supporting Removal of the Lightning Ground Wire on NRG TallTowers". The document gives RNRG's reasoning in not recommending down tower ground wire anymore. I'm afraid I cannot give you any advice regarding the third party wind turbine because I don't know anything about it. I would check with the manufacturer and see if they have some sort of schematic or standard installation guide for the turbine. Let me know if you have any questions by emailing support@rnrgsystems.com. Thank you, Pearse
  11. Hello Dave, Thank you for your post. There are many ways to extract data from an email account like Outlook. I know a number of customer's who also use scripting and rules to manage their data files. I don't see any problems with this method, so if it works for you then keep at it! Pearse
  12. Hello, Thank you for your email. Symphonie Data Retriever can be called up via command line and run in 'Silent' mode. More information can be found here: https://www.renewablenrgsystems.com/services-support/documentation-and-downloads/app-notesinstruction-sheets/detail/automation-of-symphonie-data-retriever. Let us know if you have any questions at support@rnrgsystems.com. Thank you! Pearse
  13. Hello Dmitry, Thank you for your post. It sounds like the data files have been corrupted somehow. Please send them to us at support@rnrgsystems.com and we'll see if we can correct them and identify the cause of the issue. Sincerely, Pearse Corcoran Technical Services
  14. Thank you for the update Sebastián! Please let me know if anything else comes up. Pearse
  15. Hello Sebastián, Thank you for your reply. Looking back at your email I see the iPack serial number was listed as 716900147. This serial number belongs to an iPackACCESS unit. These iPacks are thicker then GSM and CDMA iPack (similar to a Satellite iPack). The iPackACCESS is used to transmitting real time data through a network via MODBUS protocol. I think the iPackACCESS is unable to connect to the logger in the field is because of the model of that unit. The office logger is a SymphoniePLUS3, which is compatible with iPackACCESS. If we can find out the serial number of the logger in the field by guess is that it will be a Symphonie (serial number starting with 3090...) or SymphoniePLUS (serial number starting with 4280...). Neither of these iPacks are compatible with the iPackACCESS. Do you have any data files from the logger in the field? I can use that data file to confirm the serial number of the logger. Please send a couple 14 kb data files from the site to us at support@rnrgsystems.com and reference this post. Thank you! Pearse
  16. Hello Vinhquyen, Thank you for your message. The output of the sensor will be in W/m^2. Below are two examples of how the output of a Direct Normal Irradiance (DNI) pyrheliometer sensor in relation to a fixed pyranometer. Please note that the pyrheliometer in this example is a CHP-1 (green line) and the pyranometer is a CMP22 (red line). Although the sensor brand may be different, you would expect to see similar profile with a pyrheliometer and a pyranometer. Data exported from: https://www.nrel.gov/midc/srrl_bms/. Please let me know if you have any questions. Pearse
  17. The RNRG BP20 Barometric Pressure sensor uses absolute pressure transducer that creates a 0-5V DC signal. The output voltage is directly proportional to the barometric pressure. For example: The transfer function of the sensor is kPa = (Voltage x 21.79) + 10.55 typical (each unit comes with a unique calibration sheet). A 1v DC output from the sensor would be kPa = (1 x 21.79) + 10.55 = 32.34 kPa ~ 323.4 mb. A 4.8v DC output from the sensor would be kPa = (4.8 x 21.79) + 10.55 = 115.142 kPa ~ 1151.42 mb. That being said, the lowest recorded barometric pressure on earth was 870 mb and the highest was 1083.3 mb. This means that the voltage output will realistically range between 3.5V - 4.5V DC.
  18. Hello Vinhquyen, Yes - the iPack has an internal charge controller that will supply the iPack with a steady 12v supply. The maximum input voltage it can handle is 28v DC. This is when using the "PV" terminals on the side of the iPack. When connecting an external battery and PV panel system, you'd want to use the "12v External Battery" terminals. Please note that these terminals do NOT have a built in charge controller, so the voltage needs controlled before entering the iPack. Also, the 12v External Battery terminals will power the iPack while there is a charge in the external battery system. They do not however charge up the internal battery of the iPack. This means that an interruption in the external power supply may result in a low power situation (if the iPack battery is also dead). Please feel free to post any questions or send emails to support@rnrgsystems.com. Pearse
  19. Version 1.2 and higher of the SymphoniePRO Desktop Application will detect when new firmware is available for SymphoniePRO Loggers and iPacks and notify the user that they are available. The following instructions show how to use the Desktop Application to upgrade the firmware. Downloading Firmware Files: A flag in an orange box will appear to the left of the File menu on the top menu bar if there is new firmware available for SymphoniePRO Loggers and/or iPacks. Clicking the flag will open the 'SymphoniePRO Application Updates' window, which will list the latest firmware versions available. Click the Download button to download the firmware. The firmware will download into the Documents\Renewable NRG Systems\Firmware folder by default. [You can change the location that the firmware files are downloaded by clicking 'File' in the upper right hand corner of the application screen and choosing 'Settings']. *Note: If you are using an older version of SymphoniePRO Desktop Application (1.x.x.x.x), you will need to go to the RNRG Software/Firmware Downloads page http://www.renewablenrgsystems.com/services-support/documentation-and-downloads/software-downloads to download the latest firmware for the instruments you have. Place the downloaded firmware file in the Documents\Renewable NRG Systems\Firmware folder. Upgrading Logger Firmware with a USB or MetLink (remote) connection: Connect to the logger by establishing a MetLink connection or directly connecting the logger to the PC with a USB cord. Go to the Logger tab, and press the Upgrade Logger Firmware button in the Configuration section to open the Upgrade Logger Firmware window. Browse to wherever the latest firmware version is stored on your PC (by default it will be the 'Firmware' folder), select the firmware version, click 'Open' and then press 'Start Upgrade' to begin upgrading. Upgrading iPack Firmware with a USB or MetLink (remote) connection: To upgrade the iPack firmware, go to the iPack tab, and press the Upgrade iPack Firmware button in the Configuration section to open the Upgrade iPack Firmware window. Browse to wherever the latest firmware version is stored on your PC, select the firmware version, and click Start Upgrade to begin upgrading. Scheduling an automated firmware upgrade If you would like to schedule a remote firmware upgrade when you are not currently connected to a logger, this can be done in the Automation tab. Next to Logger (or iPack), check the Upgrade Logger (or iPack) Firmware box, browse to wherever the latest firmware version is stored on your PC, and open the firmware version. After selecting the firmware to upgrade, click Save to Site File at the top of the screen. The next time a MetLink connection is established (either Logger Initiated or Logger Listening), the firmware will be upgraded. Note: The only way to upgrade firmware remotely is through a MetLink connection. Therefore, it is highly recommended that you enable a MetLink Logger Initiated schedule, a MetLink Logger Listening Schedule, or both, when programming your SymphoniePRO logger.
  20. Version 2.0.0.0 and higher of the SymphoniePRO Desktop Application is able to detect new software and notify the user when it is available. The following instructions show how to use the Desktop Application to upgrade the software. 1. A flag in an orange box will appear to the left of the File menu on the top menu bar if there is a new version of the SymphoniePRO Desktop Application available. Clicking the flag will open the 'SymphoniePRO Application Updates' window, which will list the latest firmware and software versions available. 2. Click the Download button to download the software installer. The program will ask to download the software file into the PC's 'Downloads' folder by default, but it can be saved anywhere on the PC. *Note: To update from Version 1.X.X.X.X of the SymphoniePRO Desktop Application to the latest version, you will need to go to the SymphoniePRO Desktop Application software page https://www.renewablenrgsystems.com/services-support/documentation-and-downloads/software-downloads/detail/symphoniepro-desktop-application and download it. 3. Click the link to the downloaded file to open the folder that it was downloaded to or navigate to it using Windows Explorer. The installer will be named something like "8968-SymPRO-Desktop-App-X.X.X.X.exe". 4. Double click on the installer to launch the Installation Wizard. Follow the prompts to install the latest version of the software. *Note: The new version of the Desktop Application will install over the previous version, without changing any settings or erasing any data.
  21. Great post Dave! Another customer of ours recently mentioned using Outlook Attachment Sniffer add-in to get *.rwd and *.rld data files out of Outlook and into specific folders. You can find more information about the tool here: http://www.rsbr.de/Software/OASniffer/index.htm. Pearse
  22. pcorcoran

    Email

    Hello Vinhquyen, Thank you for your post. Can you please send the most recent week's worth of data files to us at support@rnrgystems.com, as well as a video of a "Call Now" being performed? We will take a look at the data and video and let you know what is going on. Thank you! Pearse Technical Services
  23. Hello Vinhquyen, Thank you for your post. To properly scale thermopile sensors you need to consult the "Scaling_Thermopile_Sensors_AppNote.pdf". I'm not attaching it here because the information may change overtime and post may not be updated with the most recent version. Please refer to our website or email support@rnrgsystems.com for a current copy. With a Hukseflux SR11, you'll need to use a "SCM Constant" of 29.875 and divide by the sensors calibration (sensitivity) value. Scale Factor = SCM Constant / Sensitivity. Scale Factor = 29.875 / 20.67 = 1.445. The offset will be 0. Please contact support@rnrgsystems.com with any further questions. Thank you! Pearse
  24. Hello Vinhguyen, Thank you for your email. Are you able to try the smtp.aaa.vn server again to see if you experience the same thing? I'd be interested to know if the first SMTP server works properly now, or if it again gives another iPackGPS.rwd file. Please send the two different *.ipk files to us at support@rnrgsystems.com and we'll take a look. Thank you! Pearse
×
×
  • Create New...