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pcorcoran

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Everything posted by pcorcoran

  1. Hello Erwan, Thank you for your message. What do you see after importing the data files into Symphonie Data Retriever and then pressing Events? The Event log should show if its the SD card (MMC Card Failure) or if it's the logger itself is having issues (Reboots). My suggestion would be to try a new SD card and see if that helps. Feel free to send the last week's worth of data files to us at support@nrgsystems.com. Thank you, Pearse
  2. Additionally - if the North notch of the sensor is 160 degrees then the offset should be 160. Slope = 0.351 Offset = 160
  3. Hello yutthasak, Thank you for your email. You should be able to use a W200P on a SymphoniePLUS data logger just like you would use a NRG 200P. It can be placed on channels 7-8 without a SCM card, or on 9-12 with a #3152 200P SCM card. You should be able to use the slope of 0.351. The offset will be based on the direction that the North mark is pointing. Please reply with any questions or email us at support@rngsystems.com. Thank you! Pearse
  4. An additional pieces of information regarding this topic: If replacing or reformatting the SD card does not fix the iPackGPS.RWD issue, then the logger needs to be replaced. The iPackGPS.RWD files are the result of the iPackGPS being unable to pull the data file from the logger. Often this is because the SD card is corrupted and the iPackGPS cannot find and pull the right data file, and send the iPackGPS.RWD in place of the valid data file. If the SD card and been replaced and the issue continues then the iPackGPS is having trouble navigating through the logger to the SD card. This
  5. Hello Ryan, Thank you for your post. My colleague who is highly qualified to answer this question is currently out of the office. I've forwarded your question on to him and hope to have a response for you shortly. If you don't hear from us by the middle of next week shoot an email over to support@nrgsystems.com. Thank you! Pearse
  6. Hello Nicolas, Thank you for your post. The behavior your describing will happen when the data files are encrypted, or when they are corrupted. In this case it sounds like there might a little bit of currpution in the file, which is causing the CRC message. Sometimes we are able to remove the corruption from the files. Please send us some of these files at support@nrgsystems.com and we'll take a look. Thank you! Pearse Technical Services
  7. Hello, Thank you for confirming the battery voltage. It sounds like the driver has been installed properly considering COM3 shows up in the Symphonie Data Retriever application. The DB9 to DB25 cable does not require its own driver. It is starting to seem like the iPack itself might be damaged. Do you have another iPack available that you know is working and can use to test the connectivity of the cables? Let me know what you find, Pearse
  8. Hello, Thank you for your reply. If moving the sensor to a different channel fixed the performance issue, then it is safe to assume that the logger channel is damaged. Does the logger have an iPack Voltmeter SCM card installed on it? If so, is the iPack battery voltage above 10.5 v DC? If the iPack battery voltage falls below 10.5 v DC the logger and Symphonie Data Retriever (SDR) application might not be able to connect to it. This should be ruled out before proceeding. 7.07.06 is the current version of SDR. There should not be a problem with the software itself. Sometimes
  9. Hello, Thank you for your email. If the voltage output of the sensor is logical, then it is fairly safe to assume that the sensor is working properly. Moving the sensor to another channel would be the next logical option. If possible bring a spare 110S Temp Sensor SCM card with you in case the current SCM card sustained some damage. Generally speaking, if the sensor is okay then the next likely culprit is the logger's wiring panel. Moving the sensor to a different channel will verify if the channel is the effected part. Usually the SCM cards don't get damaged but it can happen
  10. Hello, Thank you for your email. I'm not sure exactly which App Note you are referring to, although I think it's the "Technical Background Supporting Removal of the Lightning Ground Wire on NRG TallTowers". The document gives RNRG's reasoning in not recommending down tower ground wire anymore. I'm afraid I cannot give you any advice regarding the third party wind turbine because I don't know anything about it. I would check with the manufacturer and see if they have some sort of schematic or standard installation guide for the turbine. Let me know if you have any questions
  11. Hello Dave, Thank you for your post. There are many ways to extract data from an email account like Outlook. I know a number of customer's who also use scripting and rules to manage their data files. I don't see any problems with this method, so if it works for you then keep at it! Pearse
  12. Hello, Thank you for your email. Symphonie Data Retriever can be called up via command line and run in 'Silent' mode. More information can be found here: https://www.renewablenrgsystems.com/services-support/documentation-and-downloads/app-notesinstruction-sheets/detail/automation-of-symphonie-data-retriever. Let us know if you have any questions at support@rnrgsystems.com. Thank you! Pearse
  13. Hello Dmitry, Thank you for your post. It sounds like the data files have been corrupted somehow. Please send them to us at support@rnrgsystems.com and we'll see if we can correct them and identify the cause of the issue. Sincerely, Pearse Corcoran Technical Services
  14. Thank you for the update Sebastián! Please let me know if anything else comes up. Pearse
  15. Hello Sebastián, Thank you for your reply. Looking back at your email I see the iPack serial number was listed as 716900147. This serial number belongs to an iPackACCESS unit. These iPacks are thicker then GSM and CDMA iPack (similar to a Satellite iPack). The iPackACCESS is used to transmitting real time data through a network via MODBUS protocol. I think the iPackACCESS is unable to connect to the logger in the field is because of the model of that unit. The office logger is a SymphoniePLUS3, which is compatible with iPackACCESS. If we can find out the serial number of the l
  16. Hello Vinhquyen, Thank you for your message. The output of the sensor will be in W/m^2. Below are two examples of how the output of a Direct Normal Irradiance (DNI) pyrheliometer sensor in relation to a fixed pyranometer. Please note that the pyrheliometer in this example is a CHP-1 (green line) and the pyranometer is a CMP22 (red line). Although the sensor brand may be different, you would expect to see similar profile with a pyrheliometer and a pyranometer. Data exported from: https://www.nrel.gov/midc/srrl_bms/. Please let me know if you have any questions.
  17. The RNRG BP20 Barometric Pressure sensor uses absolute pressure transducer that creates a 0-5V DC signal. The output voltage is directly proportional to the barometric pressure. For example: The transfer function of the sensor is kPa = (Voltage x 21.79) + 10.55 typical (each unit comes with a unique calibration sheet). A 1v DC output from the sensor would be kPa = (1 x 21.79) + 10.55 = 32.34 kPa ~ 323.4 mb. A 4.8v DC output from the sensor would be kPa = (4.8 x 21.79) + 10.55 = 115.142 kPa ~ 1151.42 mb. That being said, the lowest recorded barometric pressure on earth was 870 m
  18. Hello Vinhquyen, Yes - the iPack has an internal charge controller that will supply the iPack with a steady 12v supply. The maximum input voltage it can handle is 28v DC. This is when using the "PV" terminals on the side of the iPack. When connecting an external battery and PV panel system, you'd want to use the "12v External Battery" terminals. Please note that these terminals do NOT have a built in charge controller, so the voltage needs controlled before entering the iPack. Also, the 12v External Battery terminals will power the iPack while there is a charge in the external bat
  19. Version 1.2 and higher of the SymphoniePRO Desktop Application will detect when new firmware is available for SymphoniePRO Loggers and iPacks and notify the user that they are available. The following instructions show how to use the Desktop Application to upgrade the firmware. Downloading Firmware Files: A flag in an orange box will appear to the left of the File menu on the top menu bar if there is new firmware available for SymphoniePRO Loggers and/or iPacks. Clicking the flag will open the 'SymphoniePRO Application Updates' window, which will list the latest firmware versions avai
  20. Version 2.0.0.0 and higher of the SymphoniePRO Desktop Application is able to detect new software and notify the user when it is available. The following instructions show how to use the Desktop Application to upgrade the software. 1. A flag in an orange box will appear to the left of the File menu on the top menu bar if there is a new version of the SymphoniePRO Desktop Application available. Clicking the flag will open the 'SymphoniePRO Application Updates' window, which will list the latest firmware and software versions available. 2. Click the Download button to download the
  21. Great post Dave! Another customer of ours recently mentioned using Outlook Attachment Sniffer add-in to get *.rwd and *.rld data files out of Outlook and into specific folders. You can find more information about the tool here: http://www.rsbr.de/Software/OASniffer/index.htm. Pearse
  22. pcorcoran

    Email

    Hello Vinhquyen, Thank you for your post. Can you please send the most recent week's worth of data files to us at support@rnrgystems.com, as well as a video of a "Call Now" being performed? We will take a look at the data and video and let you know what is going on. Thank you! Pearse Technical Services
  23. Hello Vinhquyen, Thank you for your post. To properly scale thermopile sensors you need to consult the "Scaling_Thermopile_Sensors_AppNote.pdf". I'm not attaching it here because the information may change overtime and post may not be updated with the most recent version. Please refer to our website or email support@rnrgsystems.com for a current copy. With a Hukseflux SR11, you'll need to use a "SCM Constant" of 29.875 and divide by the sensors calibration (sensitivity) value. Scale Factor = SCM Constant / Sensitivity. Scale Factor = 29.875 / 20.67 = 1.445. The offset
  24. Hello Vinhguyen, Thank you for your email. Are you able to try the smtp.aaa.vn server again to see if you experience the same thing? I'd be interested to know if the first SMTP server works properly now, or if it again gives another iPackGPS.rwd file. Please send the two different *.ipk files to us at support@rnrgsystems.com and we'll take a look. Thank you! Pearse
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