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pcorcoran

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  1. Like
    pcorcoran got a reaction from ritaSn in iPackGPS.rwd Files   
    From time to time we've heard of customers receiving 2 KB data files titled "iPackGPS.rwd" instead of the normal 14 KB files.
    When the files are opened, the following error pops up, and the file is empty:

      

    This is caused by a communication error between the logger and SD card, which results in the iPackGPS being unable to locate and send the correct file. Instead, it sends an empty placeholder file, which is the "iPackGPS.rwd" file. Although the placeholder file sent contains no data, the complete raw data file is still stored on the logger's SD card.

    To correct the miscommunication, install a new NRG FAT-A formatted SD card or reformat the existing SD card and reset the logger. We do NOT recommend using locally sourced SD cards!


    Option 1: Insert a new SD Card:
    Remove the existing SD from the logger, press the reset button (shown below), and then insert a new NRG FAT-A formatted SD card.
    Watch the logger screen as the SD card is "Initialized" and make sure it returns to the Home Screen without saying "Initialization Failed".  If the initialization fails, reformat the card (see instructions below) or throw the card away.
     
    To confirm that the SD card is working properly, press [Home 2. Status 2. Mem Card Status].
    The screen should read:
    Card Inserted
    Logging
    ## Files Stored
    ### Days Left


    "Call Now":
    In order to verify that the new or reformatted SD card is working properly, perform a Call Now to send a data file. Please note that you will have to wait until just after the top of the hour for the logger to write a file to the SD card (this is done at the top of each hour).

    On the logger keypad, press [Home --> 3. Utilities --> 4. iPack --> 1. Call Now].

    Watch as the call goes through and then confirm with whoever receives the data that they got a file and it is readable.

    NOTE: If "Partial Files" are turned off on the iPackGPS, no data file will be sent. The iPack settings will need to be modified in order for a test call to be made and a file sent. The other option is to wait until the next scheduled call and then confirm that the files are being sent correctly.


    Option 2: Reformat the SymphoniePLUS3 SD card:
    1.    Navigate to www.renewablenrgsystems.com/technical-support/software and select "SymphoniePLUS3CardFormatter.zip" to download.

    2.    Extract ZIP file to any local folder (for example, C:\NRG\SymDR\).

    3.     Insert NRG SD card into SD card reader.

    4.    Launch Windows Explorer (Start -> Computer) and find the drive letter associated with the card. The card is often read by drive (E:)
     

    5.    Navigate to the directory where the zip file was extracted.

    6.    Launch by double clicking SymphoniePLUS3CardFormatter.exe.
     

    7.    Select the drive letter from the drop-down list in the tool that corresponds to the SD card (per step #2). Click the button labeled "Format SD Card" to start the process.
     

    8.    Press the ?Enter' key when prompted by the command line pop-up window that will appear.
     

    9.    Wait for the program to complete, look for the message indicating that the format completed successfully.  Then look at the SD card in Windows Explorer, where it should look like this:
     

    10.    Remove the SD card from the reader. It is now ready to be used in a SymphoniePLUS3 data logger.

    11.    Confirm that the SD card is working properly by pressing [Home --> 2. Status --> 2. Mem Card Status].
    12.    Perform a "Call Now" as described in the previous section to verify that the iPack is able to get the right file.

    Troubleshooting:

    If the format fails, try again. If it keeps failing, try doing a simple Windows format, and then try to format the card again with the SymphoniePLUS3 Formatter App. If card formatting continues to fail, try using an SD card reader instead of the computer's built-in SD card slot. If this does not work, or if an external card reader is not available, try running the program on a different computer.
    Windows XP note: This tool must be run with administrative privileges. Either log on to the machine as an administrator, or right-click the application or select "Run as..." to enter the proper administrator credentials.

    If Unable to Visit the Site:
    If a site visit it out of the question, send Renewable NRG Systems Tech Support a copy of the latest good raw data file (*.rwd), the iPackGPS.rwd file and the *.ipk file for the iPack.

    support@renewableNRGsystems.com

     
  2. Like
    pcorcoran reacted to pcorcoran in iPackGPS.rwd Files   
    From time to time we've heard of customers receiving 2 KB data files titled "iPackGPS.rwd" instead of the normal 14 KB files.
    When the files are opened, the following error pops up, and the file is empty:

      

    This is caused by a communication error between the logger and SD card, which results in the iPackGPS being unable to locate and send the correct file. Instead, it sends an empty placeholder file, which is the "iPackGPS.rwd" file. Although the placeholder file sent contains no data, the complete raw data file is still stored on the logger's SD card.

    To correct the miscommunication, install a new NRG FAT-A formatted SD card or reformat the existing SD card and reset the logger. We do NOT recommend using locally sourced SD cards!


    Option 1: Insert a new SD Card:
    Remove the existing SD from the logger, press the reset button (shown below), and then insert a new NRG FAT-A formatted SD card.
    Watch the logger screen as the SD card is "Initialized" and make sure it returns to the Home Screen without saying "Initialization Failed".  If the initialization fails, reformat the card (see instructions below) or throw the card away.
     
    To confirm that the SD card is working properly, press [Home 2. Status 2. Mem Card Status].
    The screen should read:
    Card Inserted
    Logging
    ## Files Stored
    ### Days Left


    "Call Now":
    In order to verify that the new or reformatted SD card is working properly, perform a Call Now to send a data file. Please note that you will have to wait until just after the top of the hour for the logger to write a file to the SD card (this is done at the top of each hour).

    On the logger keypad, press [Home --> 3. Utilities --> 4. iPack --> 1. Call Now].

    Watch as the call goes through and then confirm with whoever receives the data that they got a file and it is readable.

    NOTE: If "Partial Files" are turned off on the iPackGPS, no data file will be sent. The iPack settings will need to be modified in order for a test call to be made and a file sent. The other option is to wait until the next scheduled call and then confirm that the files are being sent correctly.


    Option 2: Reformat the SymphoniePLUS3 SD card:
    1.    Navigate to www.renewablenrgsystems.com/technical-support/software and select "SymphoniePLUS3CardFormatter.zip" to download.

    2.    Extract ZIP file to any local folder (for example, C:\NRG\SymDR\).

    3.     Insert NRG SD card into SD card reader.

    4.    Launch Windows Explorer (Start -> Computer) and find the drive letter associated with the card. The card is often read by drive (E:)
     

    5.    Navigate to the directory where the zip file was extracted.

    6.    Launch by double clicking SymphoniePLUS3CardFormatter.exe.
     

    7.    Select the drive letter from the drop-down list in the tool that corresponds to the SD card (per step #2). Click the button labeled "Format SD Card" to start the process.
     

    8.    Press the ?Enter' key when prompted by the command line pop-up window that will appear.
     

    9.    Wait for the program to complete, look for the message indicating that the format completed successfully.  Then look at the SD card in Windows Explorer, where it should look like this:
     

    10.    Remove the SD card from the reader. It is now ready to be used in a SymphoniePLUS3 data logger.

    11.    Confirm that the SD card is working properly by pressing [Home --> 2. Status --> 2. Mem Card Status].
    12.    Perform a "Call Now" as described in the previous section to verify that the iPack is able to get the right file.

    Troubleshooting:

    If the format fails, try again. If it keeps failing, try doing a simple Windows format, and then try to format the card again with the SymphoniePLUS3 Formatter App. If card formatting continues to fail, try using an SD card reader instead of the computer's built-in SD card slot. If this does not work, or if an external card reader is not available, try running the program on a different computer.
    Windows XP note: This tool must be run with administrative privileges. Either log on to the machine as an administrator, or right-click the application or select "Run as..." to enter the proper administrator credentials.

    If Unable to Visit the Site:
    If a site visit it out of the question, send Renewable NRG Systems Tech Support a copy of the latest good raw data file (*.rwd), the iPackGPS.rwd file and the *.ipk file for the iPack.

    support@renewableNRGsystems.com

     
  3. Like
    pcorcoran got a reaction from ritaSn in Upgrading SymphoniePRO Logger & iPack Firmware   
    Version 1.2 and higher of the SymphoniePRO Desktop Application will detect when new firmware is available for SymphoniePRO Loggers and iPacks and notify the user that they are available. The following instructions show how to use the Desktop Application to upgrade the firmware. 
     
    Downloading Firmware Files:
     
    A flag in an orange box will appear to the left of the File menu on the top menu bar if there is new firmware available for SymphoniePRO Loggers and/or iPacks. Clicking the flag will open the 'SymphoniePRO Application Updates' window, which will list the latest firmware versions available.
     

     
    Click the Download button to download the firmware. The firmware will download into the Documents\Renewable NRG Systems\Firmware folder by default.
     
    [You can change the location that the firmware files are downloaded by clicking 'File' in the upper right hand corner of the application screen and choosing 'Settings'].
     
    *Note: If you are using an older version of SymphoniePRO Desktop Application (1.x.x.x.x), you will need to go to the RNRG Software/Firmware Downloads page http://www.renewablenrgsystems.com/services-support/documentation-and-downloads/software-downloads to download the latest firmware for the instruments you have. Place the downloaded firmware file in the Documents\Renewable NRG Systems\Firmware folder.
     
     
     
     
    Upgrading Logger Firmware with a USB or MetLink (remote) connection:
     
    Connect to the logger by establishing a MetLink connection or directly connecting the logger to the PC with a USB cord.
     
    Go to the Logger tab, and press the Upgrade Logger Firmware button in the Configuration section to open the Upgrade Logger Firmware window.
     

     
    Browse to wherever the latest firmware version is stored on your PC (by default it will be the 'Firmware' folder), select the firmware version, click 'Open' and then press 'Start Upgrade' to begin upgrading.
     

     
     
     
     
    Upgrading iPack Firmware with a USB or MetLink (remote) connection:
    To upgrade the iPack firmware, go to the iPack tab, and press the Upgrade iPack Firmware button in the Configuration section to open the Upgrade iPack Firmware window.
     

     
    Browse to wherever the latest firmware version is stored on your PC, select the firmware version, and click Start Upgrade to begin upgrading.
     

     
     
     
     
    Scheduling an automated firmware upgrade
    If you would like to schedule a remote firmware upgrade when you are not currently connected to a logger, this can be done in the Automation tab. Next to Logger (or iPack), check the Upgrade Logger (or iPack) Firmware box, browse to wherever the latest firmware version is stored on your PC, and open the firmware version. After selecting the firmware to upgrade, click Save to Site File at the top of the screen.
     

     
    The next time a MetLink connection is established (either Logger Initiated or Logger Listening), the firmware will be upgraded.
     
    Note: The only way to upgrade firmware remotely is through a MetLink connection. Therefore, it is highly recommended that you enable a MetLink Logger Initiated schedule, a MetLink Logger Listening Schedule, or both, when programming your SymphoniePRO logger.
  4. Like
    pcorcoran got a reaction from ritaSn in PPP_Err: iPack Error Explanation & Solution   
    From time to time we?ve heard from customers whose GSM iPackGPS units have stopped calling, and are reporting a PPP_ERR. There are a number of different PPP errors that an iPack can generate but they almost always relate to the APN name, username or password of a GSM iPack. Here is the full list of PPP errors:


    The first step to getting the iPack working is to double check the APN settings, and confirm that they are correct. Make sure you have the latest version of Symphonie Data Retriever before proceeding. You can check what version you have by opening the program, click on ?Help? and choose ?About?:


    The current version is 7.03.15. If you have any older version you can download the update HERE.

    1.    Connect the iPack to a laptop using an iPack Programming Kit and open Symphonie Data Retriever.

    2.    Click on ?Site? and choose ?Modify iPack Settings?. Wait for the program to detect the iPack in the bottom left of the screen: 
     

    3.    Click ?File? and choose ?Load from iPack?. This will load the iPacks current settings.

    4.    Look at the settings in the ?ISP Access? tab. The PPP errors refer to the ?User Name?, ?User Password? and ?APN Name (GPRS Only)? boxes:

      


    5.    WindLinx settings are: User Name: web / Password: web / APN Name: nrg.windlinx.com or internet.

    6.    Other GSM carriers will have their own GPRS APN name, user name and password. You can check with them or reference this list: http://www.taniwha.org.uk/gprs.html. This webpage is good information about carriers APN information, however there is always a chance that it may be incorrect.

    7.    a)    If the APN information in the iPack is correct, close the Modify iPack Settings window.
               If the APN information is incorrect, uncheck the box to the right of the text box and edit it with the correct information. Once finished, click ?File? and choose ?Save to iPack?.

    8.    Move back to the logger and force a call by pressing [Home --> 3. Status --> 4. IPack --> 1. Call Now].

    If the call succeeds, you?re all done! If it fails, please continue?

    If the PPP error persists, the cause of this issue is likely due to the iPack?s modem connecting to a carrier that does not support the current APN name. Unless the modem is locked to a specific carrier, it will choose whichever one it strongest, which sometimes is not compatible with the iPack settings. Once this happens the iPack will not be able to call.

    To remedy this, the modem needs to be locked to a specific carrier.

    9.    Reconnect the iPack and logger to the laptop and open Symphonie Data Retriever.

    10.    Type ?nrgphone? into the keyboard (there isn?t anything to type this into, just type the code and the Phone Diagnose window will open).


    11.    Wait for the AT commands to stop coming which will be signified by a final ?OK? in the text screen:

     

    12.    Select the ?GSM Network? tab and click ?Check Network Lock?. You can see what network the modem is currently locked to. The network description shown will look similar to ?+COPS: 0, 2, 123456? (above, right). If the first number is 0, the modem frequency is not locked (auto). If the first number is 1, the modem frequency is locked to the network specified by the third number.
     


    13.    Click ?List Available Networks?. This will take a bit of time (15 - 30 seconds). This button will return a list of GSM networks the phone can see, including carrier name and a 5-6 digit code.

    While using WindLinx within the United States, AT&T is the carrier that you ideally want to lock to. It recognizes the ?nrg.windlinx.com? APN name, and once the iPack is locked to AT&T, the iPack should be able to call without any problems.

    If AT&T is not an option, T-Mobile works, but requires that the APN name is changed to ?internet? while using WindLinx. If you lock to T-Mobile, go back to step 1 follow through to step 5, entering the APN name ?internet?.

    ? To lock to an Available Network, click ?Lock to Network?. Enter the code from the desired network. Verify you get an OK. If you want to undo this, click ?Unlock (auto select)? instead.



     
    14.    Once you have locked to a network by entering the Network ID and pressing OK, click ?Save Settings?.

    15.    Click ?Check Registration?. This checks whether the phone is on the network or not. You will see a result like ?+CREG: 0, X?. X is the status - you want a 1 or 5. All possible status results are shown below:
    ? 0,0 - Not registered, Mobile Equipment is not currently searching for a new operator.
    ? 0,1 - Registered, home network.
    ? 0,2 - Not registered, Mobile Equipment currently searching for a new operator to register to.
    ? 0,3 - Registration denied.
    ? 0,4 - Unknown.
    ? 0,5 - Registered, roaming.

    16.    Close Symphonie Data Retriever and try to force a call using the logger keypad: [Home --> 3. Status --> 4. IPack --> 1. Call Now].
    If it works, great! If not, contact Technical Support at 1-802-482-2255 ext. 3 or by emailing support@renewableNRGsystems.com.
       


  5. Like
    pcorcoran got a reaction from ZildredRum in iPackGPS / iPackACCESS Firmware Update   
    The firmware of a Renewable NRG iPackGPS communication module can be updated both manually and remotely.
     
    *Please note - only iPackGPS and iPackACCESS units can have their firmware field upgraded (firmware versions 53 and higher). All older iPack types must be sent to RNRG Systems for upgrades.
     
     
    Manual Firmware Upgrade:
    To manually update the iPackGPS firmware, visit the iPackGPS firmware download page here: http://www.nrgapps.com/ipackfw/.
    To manually update the iPackACCESS firmware, visit the iPackACCESS firmware download page here: http://nrgapps.com/ipackaccessfw/.
    Instead of filling out all of the relevant iPackGPS information, simply right click on the "(download)" button to the right of the latest firmware version (at the time of this post the latest firmware version is version 61, ie. "iPackGPS_v60") and choose "Save Link As...".
    (Please note, the image above is from the iPackGPS firmware page. The iPackACCESS firmware page looks slightly different).
    Your computer will ask where to download the firmware update file. You can save the file anywhere on your computer, but we generally recommend installing the file on the desktop to make it easy to find.  
    Connect the iPackGPS to the computer with the firmware file on it, open Symphonie Data Retriever, click on "Site" and select "Modify iPack Settings". Choose the "iPackGPS/Acc" tab and then select the "Actions" sub-tab.                 
    Click on "Firmware upload". The program will ask you to locate the firmware file that you downloaded from the web (and probably saved to your desktop). Select the file and click OK. You will see the progress as the firmware is updated within the iPackGPS.  
    The iPackGPS firmware should now be up to date and register as a "iPackGPS v60" when connected to Symphonie Data Retriever or viewed through the logger.
     
     
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
     
     
    Remote Firmware Upgrade:
     
    *Please note: we do not recommend upgrading from version 57 to version 60 firmware remotely unless the SMTP and POP3 ports entered in the iPack/ACC tab are known. If an erroneous port number is entered and the iPack is upgraded from version 57 to version 60, the functionality of the iPack may be compromised.
     
    Please contact Technical Services with any questions at support@rnrgsystems.com.
     
    Available PackGPS firmware versions can be found here: http://www.nrgapps.com/ipackfw/.
     
    Available iPackACCESS firmware versions can be found here: http://nrgapps.com/ipackaccessfw/.
     
    Select the latest firmware version by clicking the radio button to the left of the firmware title.  
    Enter the Email Address of the iPack, which is  generally the same as the "SMTP Login", "POP3 Mailbox Name" and "Sender's E-mail Address" in the *.ipk file.  
    Enter the Site Number of the logger that the iPackGPS is connected to.  
    Choose Satellite if sending to a Satellite iPackGPS unit, or Other if sending to a CDMA, GSM or 3G iPackGPS.  
    Type in the Captcha information and press "Send Firmware".  
    Log into the SMTP/POP3 email account for the iPack and confirm that the firmware update file is sitting in the inbox and that there aren't any other messages in the inbox. The firmware update will usually take two complete call cycles to be applied (except for Satellite iPackGPS units which split the file into multiple smaller packets. The update takes about 7 days for a Satellite iPack to complete).
  6. Like
    pcorcoran got a reaction from SementhilK in PPP_Err: iPack Error Explanation & Solution   
    From time to time we?ve heard from customers whose GSM iPackGPS units have stopped calling, and are reporting a PPP_ERR. There are a number of different PPP errors that an iPack can generate but they almost always relate to the APN name, username or password of a GSM iPack. Here is the full list of PPP errors:


    The first step to getting the iPack working is to double check the APN settings, and confirm that they are correct. Make sure you have the latest version of Symphonie Data Retriever before proceeding. You can check what version you have by opening the program, click on ?Help? and choose ?About?:


    The current version is 7.03.15. If you have any older version you can download the update HERE.

    1.    Connect the iPack to a laptop using an iPack Programming Kit and open Symphonie Data Retriever.

    2.    Click on ?Site? and choose ?Modify iPack Settings?. Wait for the program to detect the iPack in the bottom left of the screen: 
     

    3.    Click ?File? and choose ?Load from iPack?. This will load the iPacks current settings.

    4.    Look at the settings in the ?ISP Access? tab. The PPP errors refer to the ?User Name?, ?User Password? and ?APN Name (GPRS Only)? boxes:

      


    5.    WindLinx settings are: User Name: web / Password: web / APN Name: nrg.windlinx.com or internet.

    6.    Other GSM carriers will have their own GPRS APN name, user name and password. You can check with them or reference this list: http://www.taniwha.org.uk/gprs.html. This webpage is good information about carriers APN information, however there is always a chance that it may be incorrect.

    7.    a)    If the APN information in the iPack is correct, close the Modify iPack Settings window.
               If the APN information is incorrect, uncheck the box to the right of the text box and edit it with the correct information. Once finished, click ?File? and choose ?Save to iPack?.

    8.    Move back to the logger and force a call by pressing [Home --> 3. Status --> 4. IPack --> 1. Call Now].

    If the call succeeds, you?re all done! If it fails, please continue?

    If the PPP error persists, the cause of this issue is likely due to the iPack?s modem connecting to a carrier that does not support the current APN name. Unless the modem is locked to a specific carrier, it will choose whichever one it strongest, which sometimes is not compatible with the iPack settings. Once this happens the iPack will not be able to call.

    To remedy this, the modem needs to be locked to a specific carrier.

    9.    Reconnect the iPack and logger to the laptop and open Symphonie Data Retriever.

    10.    Type ?nrgphone? into the keyboard (there isn?t anything to type this into, just type the code and the Phone Diagnose window will open).


    11.    Wait for the AT commands to stop coming which will be signified by a final ?OK? in the text screen:

     

    12.    Select the ?GSM Network? tab and click ?Check Network Lock?. You can see what network the modem is currently locked to. The network description shown will look similar to ?+COPS: 0, 2, 123456? (above, right). If the first number is 0, the modem frequency is not locked (auto). If the first number is 1, the modem frequency is locked to the network specified by the third number.
     


    13.    Click ?List Available Networks?. This will take a bit of time (15 - 30 seconds). This button will return a list of GSM networks the phone can see, including carrier name and a 5-6 digit code.

    While using WindLinx within the United States, AT&T is the carrier that you ideally want to lock to. It recognizes the ?nrg.windlinx.com? APN name, and once the iPack is locked to AT&T, the iPack should be able to call without any problems.

    If AT&T is not an option, T-Mobile works, but requires that the APN name is changed to ?internet? while using WindLinx. If you lock to T-Mobile, go back to step 1 follow through to step 5, entering the APN name ?internet?.

    ? To lock to an Available Network, click ?Lock to Network?. Enter the code from the desired network. Verify you get an OK. If you want to undo this, click ?Unlock (auto select)? instead.



     
    14.    Once you have locked to a network by entering the Network ID and pressing OK, click ?Save Settings?.

    15.    Click ?Check Registration?. This checks whether the phone is on the network or not. You will see a result like ?+CREG: 0, X?. X is the status - you want a 1 or 5. All possible status results are shown below:
    ? 0,0 - Not registered, Mobile Equipment is not currently searching for a new operator.
    ? 0,1 - Registered, home network.
    ? 0,2 - Not registered, Mobile Equipment currently searching for a new operator to register to.
    ? 0,3 - Registration denied.
    ? 0,4 - Unknown.
    ? 0,5 - Registered, roaming.

    16.    Close Symphonie Data Retriever and try to force a call using the logger keypad: [Home --> 3. Status --> 4. IPack --> 1. Call Now].
    If it works, great! If not, contact Technical Support at 1-802-482-2255 ext. 3 or by emailing support@renewableNRGsystems.com.
       


  7. Like
    pcorcoran got a reaction from SementhilK in Upgrading SymphoniePRO Logger & iPack Firmware   
    Version 1.2 and higher of the SymphoniePRO Desktop Application will detect when new firmware is available for SymphoniePRO Loggers and iPacks and notify the user that they are available. The following instructions show how to use the Desktop Application to upgrade the firmware. 
     
    Downloading Firmware Files:
     
    A flag in an orange box will appear to the left of the File menu on the top menu bar if there is new firmware available for SymphoniePRO Loggers and/or iPacks. Clicking the flag will open the 'SymphoniePRO Application Updates' window, which will list the latest firmware versions available.
     

     
    Click the Download button to download the firmware. The firmware will download into the Documents\Renewable NRG Systems\Firmware folder by default.
     
    [You can change the location that the firmware files are downloaded by clicking 'File' in the upper right hand corner of the application screen and choosing 'Settings'].
     
    *Note: If you are using an older version of SymphoniePRO Desktop Application (1.x.x.x.x), you will need to go to the RNRG Software/Firmware Downloads page http://www.renewablenrgsystems.com/services-support/documentation-and-downloads/software-downloads to download the latest firmware for the instruments you have. Place the downloaded firmware file in the Documents\Renewable NRG Systems\Firmware folder.
     
     
     
     
    Upgrading Logger Firmware with a USB or MetLink (remote) connection:
     
    Connect to the logger by establishing a MetLink connection or directly connecting the logger to the PC with a USB cord.
     
    Go to the Logger tab, and press the Upgrade Logger Firmware button in the Configuration section to open the Upgrade Logger Firmware window.
     

     
    Browse to wherever the latest firmware version is stored on your PC (by default it will be the 'Firmware' folder), select the firmware version, click 'Open' and then press 'Start Upgrade' to begin upgrading.
     

     
     
     
     
    Upgrading iPack Firmware with a USB or MetLink (remote) connection:
    To upgrade the iPack firmware, go to the iPack tab, and press the Upgrade iPack Firmware button in the Configuration section to open the Upgrade iPack Firmware window.
     

     
    Browse to wherever the latest firmware version is stored on your PC, select the firmware version, and click Start Upgrade to begin upgrading.
     

     
     
     
     
    Scheduling an automated firmware upgrade
    If you would like to schedule a remote firmware upgrade when you are not currently connected to a logger, this can be done in the Automation tab. Next to Logger (or iPack), check the Upgrade Logger (or iPack) Firmware box, browse to wherever the latest firmware version is stored on your PC, and open the firmware version. After selecting the firmware to upgrade, click Save to Site File at the top of the screen.
     

     
    The next time a MetLink connection is established (either Logger Initiated or Logger Listening), the firmware will be upgraded.
     
    Note: The only way to upgrade firmware remotely is through a MetLink connection. Therefore, it is highly recommended that you enable a MetLink Logger Initiated schedule, a MetLink Logger Listening Schedule, or both, when programming your SymphoniePRO logger.
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