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Drew Lepple

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About Drew Lepple

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    Peregrine Falcon

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  1. Hello Max, I believe I have already sent you the encryption PIN via email. we are available at support@nrgsytems.com for any and all questions regarding our equipment. Regards, Drew
  2. Hello Pebs, I sent you some information through email this morning. It will be easier to continue this conversation by email than discussing topics on the forum page. feel free to send all messages to support@rnrgsystems.com Thanks! Drew
  3. Hello, Sorry to hear that you are still having trouble getting your iPack to transmit the data files. My guess would be that one or more of the parameters in your .ipk file are not correct or compatible. Please send your .ipk file from the site to our support inbox so we can diagnose the issues for you. Email the .ipk file to: support@rnrgsystems.com Thank you, Drew
  4. Yes, the Firmware V62 is compatible with a Symphonie Plus logger as well as original Symphonie and Symphonie Plus 3 loggers. You should always have the latest version of Symphonie Data Retriever (SDR) software on your computer if possible so the data files being sent from your system are viewed correctly. The latest version of SDR can be found here:https://www.renewablenrgsystems.com/services-support/resources/documentation-and-downloads/software-downloads/detail/symphonie-data-retriever-software We are also available by email at: support@rnrgsystems.com Thanks! Drew
  5. Hello, Thank you for your forum post. If choosing to check "No" on Download partial files, the logger must produce a full day 14KB data file in order for the iPack to send the file successfully. If you wait until tomorrow after the logger has completed writing a full days file, the iPack will be able to recognize it and complete the call successfully. We are not familiar with the iPack error 2421. Could you please take a picture of that and send it to support@rnrgsystems.com. We are interested in knowing whether this error is real and relates to partial files, or something else is
  6. Hello- Thank you for your question. Yes, the logger can add a specific PIN for coding the data to ensure security and confidentiality of the data. To set the PIN code on the logger -Press [Home] [4-settings] [3-logger settings] use the down arrow and press [6-data encryption PIN] [enter 4 digit PIN to enable] *make sure you keep record of your PIN so when you access your data through Symphonie Data Retriever, you will be able to view it correctly. Regards, Drew
  7. The 2 D-Cell batteries and the coin battery that runs the clock of the logger are designed to last 2 years. In very cold climates, it is recommended that you change the batteries every year.
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