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Drew Lepple

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Everything posted by Drew Lepple

  1. Hello Max, I believe I have already sent you the encryption PIN via email. we are available at support@nrgsytems.com for any and all questions regarding our equipment. Regards, Drew
  2. Hello Pebs, I sent you some information through email this morning. It will be easier to continue this conversation by email than discussing topics on the forum page. feel free to send all messages to support@rnrgsystems.com Thanks! Drew
  3. Hello, Sorry to hear that you are still having trouble getting your iPack to transmit the data files. My guess would be that one or more of the parameters in your .ipk file are not correct or compatible. Please send your .ipk file from the site to our support inbox so we can diagnose the issues for you. Email the .ipk file to: support@rnrgsystems.com Thank you, Drew
  4. Yes, the Firmware V62 is compatible with a Symphonie Plus logger as well as original Symphonie and Symphonie Plus 3 loggers. You should always have the latest version of Symphonie Data Retriever (SDR) software on your computer if possible so the data files being sent from your system are viewed correctly. The latest version of SDR can be found here:https://www.renewablenrgsystems.com/services-support/resources/documentation-and-downloads/software-downloads/detail/symphonie-data-retriever-software We are also available by email at: support@rnrgsystems.com Thanks! Drew
  5. Hello, Thank you for your forum post. If choosing to check "No" on Download partial files, the logger must produce a full day 14KB data file in order for the iPack to send the file successfully. If you wait until tomorrow after the logger has completed writing a full days file, the iPack will be able to recognize it and complete the call successfully. We are not familiar with the iPack error 2421. Could you please take a picture of that and send it to support@rnrgsystems.com. We are interested in knowing whether this error is real and relates to partial files, or something else is causing a problem. Thank you, Drew
  6. Hello Vinhquyen, Thank you for your post. Could you please send your .ipk file from you iPack to the support inbox? support@rnrgsystems.com? With the .ipk file, we will be able to trouble shoot what might be happening with your daily files not being sent. Thank you, Drew
  7. Hello Sebastian, Were you able to confirm at the site that the pins in the 25 pin connector of the logger were all straight? If one or more of the pins were bent when you attached the iPack, then the connection would not be successful and the "iPack not present" message would occur. Has the logger at the site ever had an iPack attached to it? If so, did it have an issue causing you to need to change it? If there was an iPack previously at the site that sustained damage, the logger might also be affected and need to be sent in for repair. Please feel free to email us at support@rnrgsystems.com with further questions or comments. Thank you, Drew
  8. Hello Sebastian, Thank you for your post. You are correct that the "Ext Bat" terminals on the side of the iPack are utilized to power the unit, but not charge the internal 12V battery. Answers to your questions: 1) Yes, the 5W PV panel does have enough power to keep the 12V battery charged 2) Yes, you can connect a 12 V dc power sorce to the "Ext Bat" terminals and also attach the 5W PV panel to the PV terminals. The iPack is designed to dump any unwanted/over power if needed. 3) The best solution if you have a power source available (230V ac) then you will need to convert that to 110V ac, then plug that into the PV terminals. This will power your iPack and keep your battery charged at the same time. if power is lost, your battery will take over to keep the iPack functioning for a couple of days. Regards, Drew
  9. The 200P wind vane has a dead band +/- 4 degrees where 0/360 degrees come together. If the vane is measuring in the approximately 8 degree area and stays there for a majority of the 10 minute average, a 0 degree reading will be reported. Instead of seeing noise from the dead band, the logger applies the 0 degrees so the data is not affected by odd readings. Let me know if you have further questions. Drew
  10. Hello Vinhquyen, I believe the 1 hour difference is being shown do to daylight savings that changed at the beginning of November. I'm not sure if Vietanm uses Daylight savigs to change their clocks twice a year. Right now my loggers show a 1 hour behind the standard time due to Daylight savings. You should not have to configure the Internet Time Server. That is performed automatically. Thanks, Drew
  11. Hello Vinhquyen, Thank you for your post. If the time zone you entered into the Symphonie Plus 3 logger is incorrect, then the 2nd file, after the internet time adjust will show this mistake by giving you an incorrect time. you will need to re-enter the correct time zone into the logger based on your area to fix the issue. Here are the directions from the manual: Setting and Verifying Site information, Time Zone, Clock and Data Encryption Time Zone and Logger Clock (Time and Date) Press [Home] [4] [3] [1] to display the screen that sets the appropriate time zone (the logger defaults to zone ?5: American Eastern Standard Time). ? Use the [Up] or [Down] arrows to scroll to the proper zone for your site, then press [set] to accept. The logger will update the time zone and then display the prompt: Set Date and Time 02/15/2003 15:26 mm/dd/yyyy hh:mm ESC=Quit SET=Accept Remember to use local standard time (not daylight savings time). Press [set] to accept. ? With an iPack connected and using the programming adapter in the logger? iPack access port, you may set the Time Zone using SDR? Logger Direct Editor screen (found in the File menu of the Modify iPack Settings screen). Let me know if you have further questions. Kind regards, Drew
  12. Hello Vinhquyen, There is a way to remotely access your iPack and change the parameters. It is called a configuration patch. I have attached the Application Note describing this process. Please let me know if the attachement works on the Forum. Future requests and questions are easily answered by emailing us at www.support@rnrgsystems.com. It is much easier for us to respond with attachments and instructions through email. Please let me know if you have further questions. Thank you, Drew anConfigurationPatch.pdf
  13. Hello Vinhquyen, Thank you for your reply. Renewable NRG Systems is the only one who can send Reset patches to customers iPacks in order to keep the systems safe from fraudulent activity. If you could send us an e-mail at support@rnrgsystems.com I will be able to send you information and instructions on sending configuration patches and other pictures to help with instructions. The forum is very useful, but it does not have all the options compared to sending emails. Thank you, Drew
  14. Hello Vinhquyen, The reset of the logger is completed by holding down the reset button on the faceplate of the logger:see picture The reset will not change any of the parameters that are set in the logger. It just refreshes the logger with a reboot. For a reset of the iPack, the 12V battery inside the unit (2- 12V batteries in the Satellite iPacks) will have to be unplugged for 10 minutes, then re-attached, to complete the reset. If a reset to the logger/ipack needs to be done remotely, then Renewable NRG Systems has to send the reset patch to your system. We would need the .ipk file from the iPack plus a recent .rwd file in order to complete the reset patch. Let me know if you have further questions. Kind regards, Drew
  15. Hello, Using your .ipk file and a recent .rwd file from the site, you are able to send a configuration patch to the site. In order to send a reset patch, you will have to send your .ipk file and a recent .rwd file to us at www.support@rnrgsystems.com . Resetting the logger/iPack cannot be completed by our customers. Send an email to the above address and let me know if you would like us to send a reset patch to your site. Kind regards, Drew
  16. Thank you for your questions. We do not manufacture Lattice Telecom towers so I can only speculate on the capability of your inquiry. It is possible to increase the height of a lattice tower, but changes to the base load and anchor load forces will increase with this change. If the base and anchors were engineered specific to a 50 meter tower, and now you are looking to add 10-20 meters to the top of it with additional guy wire, the load forces will increase to the base and anchors so extra anchoring and support might be needed to hold the tower. Installing the sensors at the new heights should not be an issue with added weight. If your question pertains to one of Renewable NRG Systems tubular tilt-up towers, it is not possible to add extra height/booms/sensors to a particular tower while standing. The tower would have to be lowered first before any change is possible. An increase from 50 to 60 meters is possible for our XHD towers, while an increase from 60 to 80 meters is possible from our Super 60 to the 80 meter bolted joint towers.
  17. Sorry about that- Yes 2- 200P's, 6- Anemometer, 1- Temperature sensor. Thank you, Drew
  18. Hello Cee, Thank you for your question. You are correct. Included with the 60 M XHD Now System there are 8- 2.4 meter booms to go with the 6 #40 Anemometer and the 1 -200P Vane. There is also a small boom that works with the 100S Temperature sensor. Kind regards, Drew
  19. Vinhquyen, I have attached an application note describing the process of using POPAuto.exe with your Symphonie data logger. If this does not go through correctly you can contact us directly through e-mail at support@RNRGsystems.com Let me know if you have further questions. Regards, Drew anPOPAuto.pdf
  20. Hello- Thank you for your question. Yes, the logger can add a specific PIN for coding the data to ensure security and confidentiality of the data. To set the PIN code on the logger -Press [Home] [4-settings] [3-logger settings] use the down arrow and press [6-data encryption PIN] [enter 4 digit PIN to enable] *make sure you keep record of your PIN so when you access your data through Symphonie Data Retriever, you will be able to view it correctly. Regards, Drew
  21. The Signal Conditioning Modules -SCM?s are designed specifically to allow sensors to work with our Symphonie Loggers. There are 8 slots on our Symphonie Plus 3 logger for SCM?s to plug into. The SCM?s only plug into our logger. Sensors cannot be plugged into the SCM. The SCM's used in the logger are able to take the 2.5 volts coming from the d-cell batteries and through a DC to DC converter it feeds 5 volts to the Temp sensor. The SCM for each individual sensor is able to route the supply voltage needed to the particular sensor. For a vane- channel 7 & 8 sends 2.5 volts to the vane with the built in conversion. A Vane SCM would do the same on a analog channel. For the RH or BP sensors that need the iPack battery, the SCM routes the 12 V supply to the channel that the SCM is plugged into. The SCM's also enable Third Party Sensors to work with Symphonie Loggers.
  22. The 2 D-Cell batteries and the coin battery that runs the clock of the logger are designed to last 2 years. In very cold climates, it is recommended that you change the batteries every year.
  23. **Under the title of this post is a printable copy of the Site Maintenance Checklist App Note. Print it out and bring it to the field!** Bi-annual visits to your Tower site are an important step to ensure that everything is functioning normally and the site is safe. Another time to schedule a site visit is following a major weather event. Ice storms, heavy winds, & blizzards have been very active in North America during the winter of 2013/2014. No matter what type of met tower you own or are responsible for, if a significant weather event has passed through your area, it's time to visit the tower site. A site visit is important and can be efficient if you go prepared. Tower Maintenance o Observe the tower from a distance and see if it looks straight. o Check how plumb the tower is. Using a level and eyeing up the tower, determine whether the tower needs to be plumbed and straightened again. Extreme weather can stretch guy wires causing the tower to lean in different directions. It is important to straighten the tower and re-tension the guy wires. o Check on the tower base. Does everything look normal? A significant change in the baseplate can cause the guy wire tensions to also change. o Check guy wire tension at all levels. Equal and proper guy wire tensions are critical to a safe tower. o Check wire rope clips. Are they all tight? Are they rusty? It might be time to change some of them. o Check anchors. Do the anchors look the same as when originally set? If they have moved the soil or have risen out of the ground, it may be time to move or fix the anchor location. o If your tower is many years old, how do the guy wires look at the anchor points? Have they started to fray? Are there any signs of corrosion beyond superficial rust? If the guy wires are showing extreme wear in the form of fatigue or corrosion, it may be time to (carefully!) lower the tower and change out the guy wires. o Check that the shelter box is still securely fastened to the tower. Does weather or wildlife seem to be making its way into the enclosure? If so, take steps to prevent this. o Are the ground wires still properly attached to the base plate, ground rod and logger? o Visually inspect all of the booms and sensors to make sure the alignment is correct and nothing appears to be broken up tower. o Are the sensor cables that lead into the shelter box organized and secure? Logger and Sensor Maintenance o Press the [Home] button on the logger and make sure it wakes up. Press [Home --> 2. Status --> 1. Logger Status] to check on the logger. Battery voltage should be between 1.5 and 2.0 V and should say "Good". If otherwise, change the D-Cell batteries. The batteries should be changed every 9 months or more frequently if in cold climates. o Press [Home --> 2. Status --> 2. Mem Card Status] to check on the memory card. The screen should say "Card Inserted - Logging" and report how many files are saved, and how many more files can be written to the memory card. o Press [Home ? Measurements] to view all of the logger channels in real time. Scroll down to view each channel and confirm that the sensors are working correctly. o Check the iPack Status by pressing [Home --> 2. Status --> 3. iPack Status. The iPack should be register Home or Roaming. The battery voltage should ideally be above 11v. o Press [Home --> 3. Utilities --> 4. iPack --> 1. Call Now] to force the iPack to make a call. Watch the screen as the iPack calls. Look up any errors in the SymphoniePLUS3 manual or contact Technical Support (802) 482-2255 ext. 3. o If the logger's memory card (MMC or SD) has not been changed for a while, swap in a new card by pulling out the old one and inserting a new one. Wait and watch as the memory card is initialized. If it fails, do not use that memory card. Double check the memory card status after inserting a new card (as mentioned above). o Close everything back up making sure it is weather tight. Suggested Tools and Resources o Laptop computer with Symphonie Data Retriever software. o iPack Programming Kit to connect to Logger and iPack. o Adjustable wrench o Socket set with 9/16", 5/8", & 11/16" sockets. o Small flat head and Phillips head screw drivers. o Spare D-cell batteries, iPack batteries, data cards. o Spare wire rope clips. o Spare Logger and iPack (if troubleshooting these components). o Super 60 & 80 meter towers: Small hand winch (come along) to help tension guy wires. o Super 60 & 80 meter towers: Chicago grips to help tension guy wires. anSite_Maintenance_Checklist.pdf
  24. Gary, Thank you for your message. From the data you have sent me it appears that the #40 C anemometer must have a connection problem somewhere. For a sensor to have no data, then all of the sudden show some data, then go flat line again, usually means a connection issue is occurring. Check the wires at the sensor and the logger to make sure everything is ok. Also check to make sure the wiring panel is pushed in all the way into the logger. Unfortunately there is no way to capture any data that may have been lost in this situation. If the sensor is not reporting any data, then there is no data to capture.
  25. Thank you for your question. The Vaisala WAA151 is compatible: To connect this sensor to the Symphonie Plus 3 you will have to use one of the Flex channels 4-6 with a Digital Anemometer SCM (3151) If you are powering the sensor for the heater you should only have to wire the B-Ground to GND and C- front signal output to SIG. If you are going to power the sensor from the iPack battery, not including the heater power, you will attach the A- F+ power input to EXC. This is right on the boarder of being possible so I would recommend two 5W PV panels instead of one. The WAV151 Sensor is not compatible with the Symphonie Plus 3 logger because it has a gray code output. Let me know if you have further questions. Link to sensor: http://www.vaisala.com/Vaisala%20Documents/User%20Guides%20and%20Quick%20Ref%20Guides/WAA151_User_Guide_in_English.pdf
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