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natalie

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About natalie

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  1. Hi Patrick, Thanks for the explanation. It sounds like you'd like one of the following options implemented: 1. Convert command applies data encryption code saved in site file 2. A way to extract logger SN from an RLD file without decrypting it, via command line Which would be preferable? I'll have to discuss with our SymphoniePRO/software team to determine if/how/when either of these could be implemented, but neither sound unreasonable to me. Feel free to email support@nrgsystems.com to discuss further. Best, Natalie
  2. Hi Patrick, Apologies for the delayed response - I just wanted to confirm what you're seeing. You're correct, the encryption password does not get retrieved from the site file. However, you can pass the password in the command using the /pass parameter, e.g. C:\RNRG\SymPro\> start /wait SymPRODesktop.exe /cmd convert /file <RLD filepath> /site <ndb filepath> /pass <data encryption password> Let me know if that does not solve the problem for you, or if you have any other questions. Best, Natalie
  3. The iPackGPS.RWD files are due to a problem with the SD/MMC card format, so the card will need to be replaced or re-formatted. Please see the related post for further information: http://forum.nrgsystems.com/index.php?/topic/428-ipackgpsrwd-files/. Feel free to contact us at support@rnrgsystems.com if you have any further questions!
  4. If you would like to view scaled or statistical data in Ananas, the values will not appear directly in the Registers table. Statistical data and real-time scaled data are represented in 32-bit single precision floating point format across two registers, where the first register contains the “most significant half of the word” and the second register contains the “least significant half of the word”. For example, the channel 9 real-time scaled value is found in registers 3022 and 3023. However, if you look at the values associated with these registers in the Registers table in Ananas, you will see two seemingly meaningless strings of digits. In order to view the actual data value, right-click on the value associated with the first register of the pair in the Registers table. In this example, right-click on the value at register 3022. This will open a Value window. In the Value window, go to the Edit menu, hover over 32-bit Representation Byte Order, and select 3-2-1-0 from the list to the right. Now, the Float field at the bottom right of the Value window will display a value converted from the combined values from this register and the subsequent register. In other words, in this example, the Float field displays the channel 9 real-time scaled value, derived from the values in registers 3022 and 3023.
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