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  1. Like
    ritaSn reacted to AppSupportDork in SymphoniePRO site files and encryption   
    I'm attempting to use the command line to process some encrypted .RLD files using SymphoniePRO Desktop. I've created a site file and saved the encryption password to it via the SymphoniePRO Desktop UI, and I've verified the encryption password has been saved, as I can import files without the prompt for the encryption password. This seems to demonstrate the site file retains the encryption password, but it doesn't work when processing via the command line. The context I'm using to process the files is:
    C:\RNRG\SymPro\> start /wait SymPRODesktop.exe /cmd convert /file <RLD filepath> /site <ndb filepath> And I keep receiving the error:
    Decryption failed: <RLD filepath> The documentation states that the /site switch uses scaling information from the site file, but nothing is mentioned about an encryption password. This is leading me to think the encryption password doesn't get retrieved from the site file when command line processing, and it might not be possible to process files in this way. Can anyone verify this, and if it indeed isn't possible to do, are there any plans to implement this in an upcoming release of SymphoniePRO Desktop?
  2. Like
    ritaSn reacted to yutthasak in factor for W200P logger plus   
    Point mark N of W200P is 160 degree , i use SCM card for W200P,scale factor = ?
  3. Like
    ritaSn reacted to pcorcoran in iPackGPS.rwd Files   
    From time to time we've heard of customers receiving 2 KB data files titled "iPackGPS.rwd" instead of the normal 14 KB files.
    When the files are opened, the following error pops up, and the file is empty:


    This is caused by a communication error between the logger and SD card, which results in the iPackGPS being unable to locate and send the correct file. Instead, it sends an empty placeholder file, which is the "iPackGPS.rwd" file. Although the placeholder file sent contains no data, the complete raw data file is still stored on the logger's SD card.

    To correct the miscommunication, install a new NRG FAT-A formatted SD card or reformat the existing SD card and reset the logger. We do NOT recommend using locally sourced SD cards!

    Option 1: Insert a new SD Card:
    Remove the existing SD from the logger, press the reset button (shown below), and then insert a new NRG FAT-A formatted SD card.
    Watch the logger screen as the SD card is "Initialized" and make sure it returns to the Home Screen without saying "Initialization Failed".  If the initialization fails, reformat the card (see instructions below) or throw the card away.
    To confirm that the SD card is working properly, press [Home 2. Status 2. Mem Card Status].
    The screen should read:
    Card Inserted
    ## Files Stored
    ### Days Left

    "Call Now":
    In order to verify that the new or reformatted SD card is working properly, perform a Call Now to send a data file. Please note that you will have to wait until just after the top of the hour for the logger to write a file to the SD card (this is done at the top of each hour).

    On the logger keypad, press [Home --> 3. Utilities --> 4. iPack --> 1. Call Now].

    Watch as the call goes through and then confirm with whoever receives the data that they got a file and it is readable.

    NOTE: If "Partial Files" are turned off on the iPackGPS, no data file will be sent. The iPack settings will need to be modified in order for a test call to be made and a file sent. The other option is to wait until the next scheduled call and then confirm that the files are being sent correctly.

    Option 2: Reformat the SymphoniePLUS3 SD card:
    1.    Navigate to www.renewablenrgsystems.com/technical-support/software and select "SymphoniePLUS3CardFormatter.zip" to download.

    2.    Extract ZIP file to any local folder (for example, C:\NRG\SymDR\).

    3.     Insert NRG SD card into SD card reader.

    4.    Launch Windows Explorer (Start -> Computer) and find the drive letter associated with the card. The card is often read by drive (E:)

    5.    Navigate to the directory where the zip file was extracted.

    6.    Launch by double clicking SymphoniePLUS3CardFormatter.exe.

    7.    Select the drive letter from the drop-down list in the tool that corresponds to the SD card (per step #2). Click the button labeled "Format SD Card" to start the process.

    8.    Press the ?Enter' key when prompted by the command line pop-up window that will appear.

    9.    Wait for the program to complete, look for the message indicating that the format completed successfully.  Then look at the SD card in Windows Explorer, where it should look like this:

    10.    Remove the SD card from the reader. It is now ready to be used in a SymphoniePLUS3 data logger.

    11.    Confirm that the SD card is working properly by pressing [Home --> 2. Status --> 2. Mem Card Status].
    12.    Perform a "Call Now" as described in the previous section to verify that the iPack is able to get the right file.


    If the format fails, try again. If it keeps failing, try doing a simple Windows format, and then try to format the card again with the SymphoniePLUS3 Formatter App. If card formatting continues to fail, try using an SD card reader instead of the computer's built-in SD card slot. If this does not work, or if an external card reader is not available, try running the program on a different computer.
    Windows XP note: This tool must be run with administrative privileges. Either log on to the machine as an administrator, or right-click the application or select "Run as..." to enter the proper administrator credentials.

    If Unable to Visit the Site:
    If a site visit it out of the question, send Renewable NRG Systems Tech Support a copy of the latest good raw data file (*.rwd), the iPackGPS.rwd file and the *.ipk file for the iPack.


  4. Like
    ritaSn reacted to Anonymous in Wiring Thies First Class?   
    Is there any documentation available for wiring a Thies First Class to a SymphoniePLUS logger?
    Thies First Class has four wire (black - shield, green, brown and white).
    On the SymphoniePLUS logger has only "+" and "-" connection place.
  5. Like
    ritaSn reacted to ryanhettenbach in Low Pass Filter and Amp specs   
    In the following instructions, using a low pass filter and signal amp are recommended.  When wiring a 200P vane to a 5v microcontroller (ie arduino) are there any recommended frequency cutoffs and amp specs that I should be working towards? 
  6. Like
    ritaSn reacted to vinhquyen in PIN for coding data   
    Hello All,
    Can the logger get specific PIN for coding the data to ensure confidentiality of data (we will change the access pin once the mast has been tested and commissioned on the site)
    Thank you,
  7. Like
    ritaSn reacted to makadviento in Symphonie 3   
    How long does the battery of the logger lasts?
  8. Like
    ritaSn reacted to metmast in troubleshooting of temperature sensor   
    Can somebody advise me how to troubleshoot a temperature sensor of data logger. I already perform the voltage check and the resulting output voltage converted into degrees is within 2 degrees of the reference temperature prob meaning it is still good. I did not perform the current check because of problem with my digital multitester and it is very difficult for it to read a very little amount of current like 300 micro amperes and below. I planning to put the sensor into another slot with its SCM. i hope somebody can help me.Thank you
  9. Like
    ritaSn reacted to David Carlson in The importance of time servers   
    Meteorological data is time stamped so that it can be readily incorporated and compared with other data sets. In order for this to be done properly the clocks in all loggers must be synchronized.
    Most loggers use quartz crystals for their real-time clocks. This is a very accurate approach; for example, a quartz wristwatch will drift about a half second per day when worn. However, this type of clock is susceptible to changes in temperature. A quartz clock running outside in the elements is more likely to drift on the order of 6 seconds per day. In order to compensate for this internet time servers are used.
    Symphonie-series data loggers use the iPack's internet connection to access internet time servers. These servers are running on computers worldwide, often hosted by government agencies and universities. They in turn are synchronizing with other time servers and ultimately one of the atomic clocks around the world.

    iPackGPS units use the RFC 1305 (NTP) protocol for synchronizing their clocks. All older iPacks use the RFC 868 (Time) protocol. These two types are inherently different, but some internet time servers support both types.
    These include:
    ntp.ubuntu.com (recommended)
    Be sure to include a proper time server in your iPack's configuration file (ipk or lgr) to keep your logger's clock and your valuable data properly time stamped.
  10. Like
    ritaSn reacted to ibrochim in iPack email setting and microsoft outlook   
    Hello anyone,
    I am configurating iPack email setting, SMTP and POP3 are already set based on our ISP information. But, when i press "Call Now" item and so on until appears text "email in progress"..and then below that text, there's text appears "Microsoft Outlook Te....(hidden by screen)" and email sending progress disconnecting suddenly.
    Can anybody help me with this problem, what should i do?
    Thank you
  11. Like
    ritaSn reacted to carloswlkr in Looking for silent install commands for SDR   
    I would like to install SDR on several user machines that are in remote locations, and rather than logging in remotely, would like to deploy the package over the network. I would need to do a silent install of the software. are there any command line parameters available for a silent install? Is there an MSI package available? 
  12. Like
    ritaSn reacted to jcmaesch in CRC's do not match   
    I am getting the following message when I try to open any RWD file from a met tower:
    "Warning! One or more CRC's do not match - possible bad data. It is likely you need to set the correct PIN in your site file."
    I set and installed a new data logger with a satellite iPack on that met tower. I am receiving data to my mail with no problems, but I can't see the right values because of the encryption issue it seems I'm having. It is strange because I set a site number and a PIN in the data logger, but the RWD files I am receiving have a different site number than the one I set. What would be the right way to get this problem solved?
     Thanks in advance for your support!

  13. Like
    ritaSn reacted to dlutat in Down tower grounding   
    Regarding tower configurations, we have a 34m tall tower of which only 75 feet was erected, due to a test configuration on a small turbine. I have three guys installed at right angles for a total of twelve. I have read the announcement regarding the down tower grounding on NRG tall towers. While the literature states that the announcement applies to all NRG tall towers, is there any consideration I need to make for this configuration regarding the instruments a third party installs? I just want to ensure that my interpretation of the literature and test analysis is correct for the height we have installed. Thanks! 
  14. Like
    ritaSn reacted to ibrochim in Download partial files (yes or no)   
    Dear all,
    I have a problem with iPack setting, in tab "settings" there's a choice for "Download partial files". When i choose (thicked) "yes" and i press "call now" email succeed sent but when i change with "no" and i press "call now", error 2421 appears and disconnecting suddenly.
    what should i do?. Thank you
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