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  1. Version 1.2 and higher of the SymphoniePRO Desktop Application will detect when new firmware is available for SymphoniePRO Loggers and iPacks and notify the user that they are available. The following instructions show how to use the Desktop Application to upgrade the firmware. Downloading Firmware Files: A flag in an orange box will appear to the left of the File menu on the top menu bar if there is new firmware available for SymphoniePRO Loggers and/or iPacks. Clicking the flag will open the 'SymphoniePRO Application Updates' window, which will list the latest firmware versions available. Click the Download button to download the firmware. The firmware will download into the Documents\Renewable NRG Systems\Firmware folder by default. [You can change the location that the firmware files are downloaded by clicking 'File' in the upper right hand corner of the application screen and choosing 'Settings']. *Note: If you are using an older version of SymphoniePRO Desktop Application (1.x.x.x.x), you will need to go to the RNRG Software/Firmware Downloads page http://www.renewablenrgsystems.com/services-support/documentation-and-downloads/software-downloads to download the latest firmware for the instruments you have. Place the downloaded firmware file in the Documents\Renewable NRG Systems\Firmware folder. Upgrading Logger Firmware with a USB or MetLink (remote) connection: Connect to the logger by establishing a MetLink connection or directly connecting the logger to the PC with a USB cord. Go to the Logger tab, and press the Upgrade Logger Firmware button in the Configuration section to open the Upgrade Logger Firmware window. Browse to wherever the latest firmware version is stored on your PC (by default it will be the 'Firmware' folder), select the firmware version, click 'Open' and then press 'Start Upgrade' to begin upgrading. Upgrading iPack Firmware with a USB or MetLink (remote) connection: To upgrade the iPack firmware, go to the iPack tab, and press the Upgrade iPack Firmware button in the Configuration section to open the Upgrade iPack Firmware window. Browse to wherever the latest firmware version is stored on your PC, select the firmware version, and click Start Upgrade to begin upgrading. Scheduling an automated firmware upgrade If you would like to schedule a remote firmware upgrade when you are not currently connected to a logger, this can be done in the Automation tab. Next to Logger (or iPack), check the Upgrade Logger (or iPack) Firmware box, browse to wherever the latest firmware version is stored on your PC, and open the firmware version. After selecting the firmware to upgrade, click Save to Site File at the top of the screen. The next time a MetLink connection is established (either Logger Initiated or Logger Listening), the firmware will be upgraded. Note: The only way to upgrade firmware remotely is through a MetLink connection. Therefore, it is highly recommended that you enable a MetLink Logger Initiated schedule, a MetLink Logger Listening Schedule, or both, when programming your SymphoniePRO logger.
  2. The firmware of a Renewable NRG iPackGPS communication module can be updated both manually and remotely. *Please note - only iPackGPS and iPackACCESS units can have their firmware field upgraded (firmware versions 53 and higher). All older iPack types must be sent to RNRG Systems for upgrades. Manual Firmware Upgrade: To manually update the iPackGPS firmware, visit the iPackGPS firmware download page here: http://www.nrgapps.com/ipackfw/. To manually update the iPackACCESS firmware, visit the iPackACCESS firmware download page here: http://nrgapps.com/ipackaccessfw/. Instead of filling out all of the relevant iPackGPS information, simply right click on the "(download)" button to the right of the latest firmware version (at the time of this post the latest firmware version is version 61, ie. "iPackGPS_v60") and choose "Save Link As...". (Please note, the image above is from the iPackGPS firmware page. The iPackACCESS firmware page looks slightly different). Your computer will ask where to download the firmware update file. You can save the file anywhere on your computer, but we generally recommend installing the file on the desktop to make it easy to find. Connect the iPackGPS to the computer with the firmware file on it, open Symphonie Data Retriever, click on "Site" and select "Modify iPack Settings". Choose the "iPackGPS/Acc" tab and then select the "Actions" sub-tab. Click on "Firmware upload". The program will ask you to locate the firmware file that you downloaded from the web (and probably saved to your desktop). Select the file and click OK. You will see the progress as the firmware is updated within the iPackGPS. The iPackGPS firmware should now be up to date and register as a "iPackGPS v60" when connected to Symphonie Data Retriever or viewed through the logger. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Remote Firmware Upgrade: *Please note: we do not recommend upgrading from version 57 to version 60 firmware remotely unless the SMTP and POP3 ports entered in the iPack/ACC tab are known. If an erroneous port number is entered and the iPack is upgraded from version 57 to version 60, the functionality of the iPack may be compromised. Please contact Technical Services with any questions at support@rnrgsystems.com. Available PackGPS firmware versions can be found here: http://www.nrgapps.com/ipackfw/. Available iPackACCESS firmware versions can be found here: http://nrgapps.com/ipackaccessfw/. Select the latest firmware version by clicking the radio button to the left of the firmware title. Enter the Email Address of the iPack, which is generally the same as the "SMTP Login", "POP3 Mailbox Name" and "Sender's E-mail Address" in the *.ipk file. Enter the Site Number of the logger that the iPackGPS is connected to. Choose Satellite if sending to a Satellite iPackGPS unit, or Other if sending to a CDMA, GSM or 3G iPackGPS. Type in the Captcha information and press "Send Firmware". Log into the SMTP/POP3 email account for the iPack and confirm that the firmware update file is sitting in the inbox and that there aren't any other messages in the inbox. The firmware update will usually take two complete call cycles to be applied (except for Satellite iPackGPS units which split the file into multiple smaller packets. The update takes about 7 days for a Satellite iPack to complete).
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