sensors patch file, subject line

[Chaliebs]

Hi,

When you write the subject and the body, do you include "log" after the number or just the number. Example. 23456789log or 23456789.

Thanks,

Chalie

[Julia Austin]

Xxxxxxxxxxlog is incorrect for a "configuration patch"; what you paste into the Subject line and into the body of the email should be a 10 digit number only.  To that email message, you attach the patch file, which has a .ptc extension.
More detailed instructions on patch files can be found here:

http://forum.nrgsystems.com/forums/t/10.aspx

When you do a "sensor patch", the patch file will have a format of xxxxxxxxxxlog.ptc; however, what you past into the Subject line and into the body of the email should only be a 10 digit number (no "log" and without a file extension).