Chaliebs 0 Posted May 29, 2010 Report Share Posted May 29, 2010 Hi, When you write the subject and the body, do you include "log" after the number or just the number. Example. 23456789log or 23456789. Thanks, Chalie Link to post Share on other sites
Julia Austin 107 Posted June 1, 2010 Report Share Posted June 1, 2010 Xxxxxxxxxxlog is incorrect for a "configuration patch"; what you paste into the Subject line and into the body of the email should be a 10 digit number only. To that email message, you attach the patch file, which has a .ptc extension. More detailed instructions on patch files can be found here:http://forum.nrgsystems.com/forums/t/10.aspx When you do a "sensor patch", the patch file will have a format of xxxxxxxxxxlog.ptc; however, what you past into the Subject line and into the body of the email should only be a 10 digit number (no "log" and without a file extension). Link to post Share on other sites
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