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  • Re: Windlinx service

    Hello Vinhquyen, Thank you for your reply. Renewable NRG Systems is the only one who can send Reset patches to customers iPacks in order to keep the systems safe from fraudulent activity. If you could send us an e-mail at support@rnrgsystems.com I will be able to send you information and instructions on sending configuration patches and other pictures...
  • Re: Windlinx service

    Hello Drew, Thanks for your information If a reset to the logger/ipack needs to be done remotely, Renewable NRG Systems has to send the reset patch to my system. The NRG Systems need the .ipk file from the iPack and .rwd file in order complete the reset patch. I mean that How does NRG System do that ( reset to logger/ipack remotely)? I can't reset...
  • Re: Windlinx service

    Hello Vinhquyen, The reset of the logger is completed by holding down the reset button on the faceplate of the logger:see picture The reset will not change any of the parameters that are set in the logger. It just refreshes the logger with a reboot. For a reset of the iPack, the 12V battery inside the unit (2- 12V batteries in the Satellite iPacks)...
  • Re: Windlinx service

    Hello, Thanks for your information Can you tell me How to reset the logger/iPack? I want to know that on the theory. And i want to understand many Tools support of NRG to introduce my costumers.... Thank you, vinhquyen
  • Re: Windlinx service

    Hello, Using your .ipk file and a recent .rwd file from the site, you are able to send a configuration patch to the site. In order to send a reset patch, you will have to send your .ipk file and a recent .rwd file to us at www.support@rnrgsystems.com . Resetting the logger/iPack cannot be completed by our customers. Send an email to the above address...

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