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For loggers that are less than two years old you can look up the sale date using the tool on our warranty page: http://www.nrgsystems.com/en/TechSupport/WarrantyInfo.aspx For older loggers you will have to send the serial number to support@renewablenrgsystems to be looked up for you.
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Thanks for the feedback. Sorry to hear this limitation is causing you grief. I'll pass this on to our engineering group and report back here if any changes are made.
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From time to time we’ve heard from customers whose GSM iPackGPS units have stopped calling, and are reporting a PPP_ERR. There are a number of different PPP errors that an iPack can generate but they almost always relate to the APN name, username or password of a GSM iPack. Here is the full list of PPP errors: The first step to getting the iPack working...